Niklas Alka
Pinneberg
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels.
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
24
24
years of professional experience
18
18
years of post-secondary education
1
1
Language
Work History
Professional Area Manager, Education Manager
Philips GmbH
2018.05 - Current
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Dedicated to expanding client bases by building lasting relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built relationships with customers and community to establish long-term business growth.
Account Manager
epitech GmbH
7 2013 - 2018.04
- Establishing the entire Sales Areas North and East,
- Counseling patients, therapists, doctors (neurologists and general practitioners) and affiliated in alternative and augmentative communication and epilepsy monitoring
- Supporting clients in negotiation with insurances
- Permanent acquisition of new costumers, Installation of medical appliances and ongoing support
- Development and enhancements of our products and portfolio
- Supporting scientific studies to evaluate our products, Lectures in clinics, practices and vocational schools
Head of Speech and Language Therapy Department
Viapallia Holding
2011.02 - 2013.06
- Therapy and diagnostics of neurological patients, Responsibility for up to three employees, instructing nurses and therapists in handling of tracheal cannulas, Assisting weekly medical rounds
Self-employed lecturer
Nordakademie, University of applied science Elmshorn
2010.12 - 2011.01
- Amendatory lectures and seminars on 'Scientific Work Skills' in the first semester of all faculties
Speech and Language Therapist
Physio- und Ergoteam Hamburg
2010.05 - 2010.11
- Therapy and diagnostics of all clinical pictures, Documentation of process and reporting to doctors, Instructing interns
Speech and Language Therapist
Neuropsychologische Therapiestation Aachen
2009.02 - 2010.04
- Neurolinguistic diagnostics and therapy, Composing epicrises and neurolinguistical reports
Student (research) assistant
Department of Neurolinguistics, University Clinic Aachen
2004.10 - 2009.01
- Diagnostics of speech and language impairments, Composing epicrises and neurolinguistical reports, Supporting various neurolinguistical and neuropsychological research projects (e.g
- Behavioral, fMRI, TMS studies)
Intern
Autism Therapy Center, Hamburg
2000.10 - 2001.09
- Occupational therapy of autistic children and adolescents
Education
Diploma - Certified Business Trainer BDVT
GMW Group
Koenigs Wusterhausen, Germany 2001.04 -
Student "Research and Teaching Logopedics" - undefined
RWTH Aachen
2004.10 - 2009.04
Graduated Speech and Language Therapist - undefined
Educational School for Speech and Language Therapy
2001.10 - 2004.05
Abitur - undefined
Gymnasium Bondenwald
1990.01 - 1999.04
High School Junior in an exchange student program - undefined
Richard King High School
1996.01 - 1997.04
Skills
- Account Management
- Team Training, Customer Training
- Customer Service and satisfaction
- Client acquisition and Account development
- Client Relationship Management
- Needs analysis
- Territory Management
- Customer Relationship Management (CRM)
- Strategic Account Planning
- Client meetings
- Networking skills
Personal Information
- Number of Children: one daughter
- Date of Birth: 10/22/79
- Marital Status: married
Timeline
Professional Area Manager, Education Manager
Philips GmbH
2018.05 - Current
Head of Speech and Language Therapy Department
Viapallia Holding
2011.02 - 2013.06
Self-employed lecturer
Nordakademie, University of applied science Elmshorn
2010.12 - 2011.01
Speech and Language Therapist
Physio- und Ergoteam Hamburg
2010.05 - 2010.11
Speech and Language Therapist
Neuropsychologische Therapiestation Aachen
2009.02 - 2010.04
Student (research) assistant
Department of Neurolinguistics, University Clinic Aachen
2004.10 - 2009.01
Student "Research and Teaching Logopedics" - undefined
RWTH Aachen
2004.10 - 2009.04
Graduated Speech and Language Therapist - undefined
Educational School for Speech and Language Therapy
2001.10 - 2004.05
Diploma - Certified Business Trainer BDVT
GMW Group
2001.04 -
Intern
Autism Therapy Center, Hamburg
2000.10 - 2001.09
High School Junior in an exchange student program - undefined
Richard King High School
1996.01 - 1997.04
Abitur - undefined
Gymnasium Bondenwald
1990.01 - 1999.04
Account Manager
epitech GmbH
7 2013 - 2018.04