Nikola Martinovic

▪ Provided both remote and on-site IT support in German and English for a diverse Bavarian community client base
▪ Managed the full lifecycle of support tickets from initial diagnosis to resolution and follow-up
▪ Explained technical solutions clearly and patiently to non-technical users via chat, email, and phone

▪ Advised customers in Swedish with personalized product recommendations as a “marketing partner”
▪ Handled point-of-sale transactions, returns, and exchanges
▪ Contributed to a well-organized store environment and built customer loyalty

▪ Served as the primary point of contact for Swedish-speaking customers via phone and email
▪ Efficiently used CRM systems to document and manage customer interactions
▪ Developed strong problem-solving skills by connecting customers with the right solutions or departments

▪ Started my professional career in Sweden with a focus on customer service
▪ Prepared customized orders quickly and accurately, with attention to detail
▪ Interacted with hundreds of customers daily, strengthening communication skills in Swedish