Nikolay Goldovich

Data Intelligence: Turning Governed Data into Insights

| PowerBI | Informatica | Power Automate | Service Now | Snowflake |

As a senior data leader, I successfully led the transformation of a decentralized data management model into a centralized, streamlined operations. Spearheaded the implementation of a robust data ownership model across approximately 20 critical data domains, ensuring enhanced governance and accountability. Achieved significant improvements in data quality for Vendor and Employee master data, with ongoing initiatives in customer data management. These efforts have resulted in optimized data processes and empowered stakeholders with cleaner, more reliable data for strategic decision-making.

• Data Governance: Using Informatica, team of data analysts manage data quality, create catalogs, and set up clear ownership for data throughout its lifecycle, ensure harmonization between domains.
• Data Analytics: Power BI helps us turn raw data into insights that guide smart decisions.
• Data Engineering: Informatica and Airflow manage data pipelines, prepare models in Snowflake, and share them using OneMesh approach.
• Data Integration: combined data from various sources with tools like Informatica IICS and TIBCO, ensuring smooth data transfers across systems.

Process Intelligence: Driving Efficiency and transparency on enterprise processes

| Signavio | QPR |

As the leader of Process Intelligence, I drove the creation of an enterprise-wide process taxonomy in collaboration with nominated Global Process Owners, ensuring global standardization and alignment across all processes. Our initiatives gained external recognition, culminating in industry awards. We successfully published around 300 processes (50% of the total), each linked to risks, controls, and connected via metadata to procedures. Additionally, we developed an AI-driven engine that analyzes and recommends high-priority areas for transformation, further enhancing operational efficiency and strategic decision-making.

• Process Design: developed global process design framework, implementing now process taxonomy and process assessment, integrated it with process mining, that drives compliance with core model and fuels continuous improvement.
• Process Mining: I’ve fully implemented P2P, Ci2C, and Contracting CoE processes, and H2R. I’ve scaled process mining to support core products and production lines, including patent journey solutions. Being part of innovation agenda team also combined process mining and process design to drive conformance.

Agile Intelligence: Leading data product creation

| Jira | Confluence | Tello | ServiceNow | BrightIdea |

I initiated the implementation of an Agile Intelligence for data products to drive faster, more efficient delivery of value to the business. Traditional development models were too slow to meet the growing demands for real-time insights and innovation. By adopting Agile methodologies, we empowered cross-functional teams to work iteratively. By implementation of Idea and Demand management systems we respond quickly to changing business needs, and prioritize high-impact data initiatives.

• Team of agile coaches drives creation of all data products, ensuring unified way of working with standard processes in Jira and streamlined reporting engine.
• Newly established service manager is building idea and demand management process, as well as support structure for all data products.

Automation intelligence - drive productivity and process harmonization

| Automation Anywhere | Power Automate | ABBYY |

As global head of Intelligent Automation, I give to the company saving ~20 FTE per year and grew this service from 4 people GBS startup to company wide service.

• Successfully implemented comprehensive governance and methodology framework for RPA, ensuring standardized processes, compliance, and scalability across all automation initiatives.
• Fully implemented support and delivery model, including RPA factory
• Efficiently coordinating bots-runs to streamline tasks.
• Implemented many use cases in Power Automate for desktop automation.
• AI-Driven Document Processing: Leveraging AI to handle document processing smoothly and effectively in contract management to clean up payment terms.
• Generative AI Experience: First steps into Generative AI include exploring how this technology can automate processes and drive innovative solutions for complex challenges.
• Knowledge Management Growth: With rise of Generative AI, knowledge management has evolved significantly, allowing us to capture, share, and utilize information more effectively across organization

As Head of AI I established was established and was running several AI services resulting on tickets optimization, invoice recognition rate, eliminated group mailbox, created FAQ and knowledge center.

Chatbots Delivery & Operations

| IBM Watson | Azure Bot Service | NLP |

As Head of AI I established was running chatbots services from scratch, eliminated group mailbox, created FAQ and knowledge center.

• Go-to-Market Strategy: Designed and launched market approach.
• Chatbots as a Service: Established and scaled chatbot solutions.
• Chatbot Service Expansion
• Delivery Model: Built comprehensive delivery framework.
• Product & Platform: Developed key products and integrated platforms..
• Results: Analyzed ticket processing data and improved auto-reply rate by 30%, reducing manual interventions.

Intelligent Document Processing

| ABBYY |

• Delivery Methodology: Created and standardized delivery processes.
• Go-to-Market & Pipeline Development: Established strategy and built a robust pipeline. Pilot Use Cases: Launched initial pilots successfully.
• Results: Achieved over 90% accuracy in invoice recognition and automation.

Natural Language Understanding (NLU)

| Python |

• Use Case Identification: Identified potential applications in GBS and beyond.
• Proof of Concept (PoC): Tested NLU with current technologies.
• Portfolio Enhancement: Strengthened GBS offerings with NLU models.

Machine Real-Time Translation

| Azure translate |

• Portfolio Review: Identified 'language-dependent' portfolio elements.
• Hit Map of Cases: Prioritized key use cases for real-time translation.
• Technology Integration: Combined translation tech with conversational AI and NLU models.

Robotics Process Automation delivery

| BluePrism |

• RPA Evangelist at Siemens Shared Services
• Target Operating Model: Developed and implemented RPA operating framework
• Center of Excellence ramp up: including developers, process analysts, quality, and release managers.
• Delivered biggest implementation of RPA delivery in Central Europe with ~200 bots saving more then 10.000 hours
• Full demand management & service management set up

Robotics Process Automation operations & support

| ServiceNow | SPLUNK |

• 24/7 Support: Implemented follow-the-sun model with global, cross-continent collaboration and 24/7 support.
• Service Management Components: Developed and implemented the core components of service management, including incident management, problem management, change management, and service-level management.
• Bot utilization: Ensured optimal utilization of bots through efficient orchestration and reduced workload for 20% on virtual workforce

• Fully responsible for project execution and for all project phases: from project initiation till closure of project (According to PMP methodology). - Projects initiation with business case and effectiveness analysis. - Took full control for prepared road map execution, and designed process workflows. - Executed change management topics in company.
• Implemented automation solutions for IFRS16 reporting, reducing manual data processing time by 30% and improving accuracy in lease accounting calculations.

• Responsible for all processes involved in effective budgeting and planning of infrastructure service across all central departments within Siemens
• Taking full control of all financial activity and performance across these departments; working closely with senior management teams to strengthen effectiveness of financial and economic performance and its reporting.
• Undertaking comprehensive analysis of forecast versus actual performance for all departments, reporting on any deviations to senior management in timely manner.

Head of Export Control and Customs

2009 - 2013

• Taking leading role working closely with senior management to establish ECC department.
• Executing logistics and customs process optimization, deploying key skills and resources to define and implement ECC data in SAP
• Strategically involved in customs and logistics process establishment in new production facility in Voronezh;

• Successfully finishing logistics and customs start up project, taking fully responsibility for all aspects of operational and strategic management of logistics department
• Analyzing, reviewing and improving forecasting and sales planning; monitoring and controlling Local and Global IT systems

• Played main role in managing key accounts from tendering through to implementation; balancing innocuous approach with outstanding levels of service to secure new accounts
• Winning and delivering Phillip Morris POSM materials delivery in Russia
• Cost calculation for clients' proposals of all logistics chain.
• Vendors management.

Logistics Air Road freight Coordinator

2004 - 2005

• Responsibility for arranging and consolidating domestic road and air deliveries, making positive and significant contribution to vendor selection