Nikolija Tomic
Pancevo
Summary
Experienced in assisting customers with understanding account services and resolving issues they may encounter. Skilled in building strong connections with customers to gain insight into their specific needs. Proficient in effective communication to comprehend customers' financial requirements and offer appropriate solutions. Well-versed in explaining a wide range of banking services and products, including loans, to ensure customers have a comprehensive understanding of available options.
Overview
11
11
years of professional experience
Work History
Customer advisor
3Bank
11.2023 - Current
- Help customers understand their account services and solve any problems
- Communicate effectively with customers to understand their financial needs and provide suitable solutions
- Explain various banking services and products to customers such as loans
- Handle customer complaints and escalate them if necessary
- Maintain up-to-date knowledge of the bank’s policies, procedures, products and services
- Ensure compliance with all banking laws and regulations
- Perform administrative tasks as necessary, such as record keeping and report generation
- Collaborate with other banking staff to ensure high quality customer service
Medical Nurse
UniKlinik Aachen
06.2021 - 12.2022
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Administered medications via oral, IV, and intramuscular injections and monitored responses
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options
Restaurant Manager
Pleasure Restoran
01.2014 - 05.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Led and directed team of10 members on effective methods and operations
Education
Vocational Nurse - Medical Assisting
Faculty of Medicine
07.2019
Skills
- Loan Processing
- Risk Assessment
- Customer care and understanding their need's
- Guiding customer through our pallet of product and services, choosing right one for them
Languages
Serbian: Native language
German: B2 Upper intermediate
English: B2 Upper intermediate
Hobbies and Interests
/
Timeline
Customer advisor
3Bank
11.2023 - Current
Medical Nurse
UniKlinik Aachen
06.2021 - 12.2022
Restaurant Manager
Pleasure Restoran
01.2014 - 05.2021
Vocational Nurse - Medical Assisting
Faculty of Medicine
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