Sudoku, Swimming, Cycling
Nikolina Oelschlaegel
Process Manager IT Service Management
Erkrath
Summary
IT Manager with over 10 years of experience in project execution and process optimizations and improvement. Known for strong focus on team collaboration, adaptability, and achieving results. Outgoing personality proven to win over stakeholders and successfully driving outcomes in dynamic environments. Track record of implementing effective strategies and fostering collaborative environments.
Overview
13
13
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Process Manager ITSM
Henkel
06.2018 - Current
- Configuration Management: adopted discovery and automatic data import strategies increasing accuracy of infrastructure visibility. Reduced manual effort by introducing policy-driven automation for configuration lifecycle management. Implemented configuration audits and reporting.
- IT Request Management: Led process improvements by optimization and automation of catalogue by 60% and achieved process efficiency boost by 30%, while ensuring compliance and thorough documentation.
- Pioneered annual review of IT knowledge (Knowledge Management Task Force Lead) with a response rate exceeding 75%.
- Identity and Access Management: Setup Access Review campaigns to mitigate security risks effectively.
IT Project Manager
Adient (former Johnson Controls)
06.2016 - 05.2018
- Managed implementation of data migration tool for PLM software over entire SDLC within a 1.3$ billion global program.
- Coordinated project scheduling, risk management, resource planning and vendor management to drive project success.
- Streamlined in-house processes to align with organizational shift towards Agile.
- Ensured proper defect management to maintain porting capacity and quality.
Associate Project Manager
Johnson Controls
04.2015 - 05.2016
- Managed parallel projects ~1M$ in various domains (Cyber Security and SAP) with onsite and offshore resources
- SAP project: Managed team of 12 members for Plant maintenance software implementation.
- Cyber Security project: Managed cross-functional team and vendor for password vault implementation (for ~120K users)
- Led contract negotiation and budget adjustment activities prior and after baselining of project scope.
- Responsible for all project management documentation from development of project charter to project plan execution (scheduling, risk management, resources management, budgeting, communication etc.) using Waterfall process.
Project Coordinator
NATO HQ
09.2013 - 11.2014
- Overseen and coordinated development of documentation management system
- Monitored classified documentation development and coordinated their final approval and distribution
- Part of task force to optimize and improve documentations workflow and reduction of operational risks.
Departmental System Administrator
NATO HQ
04.2013 - 08.2013
- 1st and 2nd level IT support to the team of 20
- Ensured proper handling of electronic classified documents together with data processing and long-term archiving without loss or degradation
- Maintained and improved log database by introducing new functionalities to remove redundancy
- Information and knowledge management of SharePoint portal and users’ administration
Intern IT PMO
NATO HQ
09.2012 - 03.2013
- Assisted in defining projects’ scope and objectives; drafted project initiation document
- Assessed vendor’s proposals based on project’s requirements and financials
- Identified risks and drafted mitigation plan
- Coordinated meetings with internal and external stakeholders, prepared agenda and presentations
Education
Master of Science - Information and Communication Technology
University of Zagreb, Faculty of Electrical Engineering and Computing
01.2012
Bachelor of Science - Computing
University of Zagreb, Faculty of Electrical Engineering and Computing
01.2009
Skills
Agile methodology expertise
Certification
Professional Scrum Master I (PSM I) Jan 2022
Interests
Timeline
Process Manager ITSM
Henkel
06.2018 - Current
IT Project Manager
Adient (former Johnson Controls)
06.2016 - 05.2018
Associate Project Manager
Johnson Controls
04.2015 - 05.2016
Project Coordinator
NATO HQ
09.2013 - 11.2014
Departmental System Administrator
NATO HQ
04.2013 - 08.2013
Intern IT PMO
NATO HQ
09.2012 - 03.2013
Bachelor of Science - Computing
University of Zagreb, Faculty of Electrical Engineering and Computing
Master of Science - Information and Communication Technology
University of Zagreb, Faculty of Electrical Engineering and Computing
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