Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Hi, I’m
Nikta Ghorbani
Istanbul
Summary
Overview
4
years of professional experience
4
Languages
Work History
Berkay Tulpar Clinic
Call Center Customer Service Representative
01.2022 - Current
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Detailed payment options and explained price, receipt and billing details to customers.
- Responded to customer calls and emails to answer questions about products and services.
Vam Healthcare
Call Center Customer Service Specialist
02.2021 - 02.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
Starks Healthcare
Head Medical Assistant
01.2020 - 01.2021
Job overview
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted with facility scheduling and customer service.
- Analyzed and reported on operational data to identify trends and issues.
- Collaborated with other departments to foster smooth operation of daily processes.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Tehran University of Medical Science Tehran , Iran
GED
02.2023
University Overview
Skills
Customer Service
Call Center Operations
Call Management
Account Updating
Payment Processing
Sales Strategy
LiveChat
Call Center Customer Service
Data Entry
Timeline
Call Center Customer Service Representative
Berkay Tulpar Clinic
01.2022 - Current
Call Center Customer Service Specialist
Vam Healthcare
02.2021 - 02.2022
Head Medical Assistant
Starks Healthcare
01.2020 - 01.2021
Tehran University of Medical Science
GED