Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Quote
Timeline
Hi, I’m

Niren Joshi

Berlin
Niren Joshi

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
years of professional experience
1
Certification

Work History

Bajaj FinServ Limited

Senior Area Manager- Operations
11.2014 - 06.2022

Job overview

  • Cultivated a culture of open communication, collaboration and shared accountability for business success.
  • Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
  • Recognized and rewarded performance to motivate continued success.
  • Drove continued growth across business areas by partnering with first-line management on revised customer service, sales and operational leadership approaches.
  • Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
  • Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
  • Defined revenue and sales targets and motivated staff to exceed expectations.
  • Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Travelled to over 3 locations per week to manage each store and perform reviews of individual managers and employees.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Developed processes to save on costs and prevent losses.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Analyzed market trends and customer feedback to develop new strategies for improving operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

India Infoline Finance Limited

Branch Manager
12.2011 - 11.2014

Job overview

  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, increasing annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted with customers to boost product sales and services.
  • Complied with regulatory guidelines and requirements.
  • Developed strategic plans for day-to-day financial operations.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Utilized financial software to prepare consolidated financial statements.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Generated financial and operational reports to assist management with business strategy.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Increase branch revenue by 20% every year.

HDFC Bank Limited

Insurance Sales Advisor
07.2004 - 12.2011

Job overview

  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Finalized sales and collected necessary deposits.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Increase sales target by 10% every quarter.
  • Researched and identified potential new markets.
  • Generated quotes and proposals for clients to match individual needs.

Education

GISMA University of Applied Sciences
Potsdam, Berlin

MBA from Business Administration And Management
11.2023

University Overview

Saurashtra University
V M Mehta Municipal College, Jamnagar,India

Bachelor of Arts from Advance Accounting
05.2004

University Overview

Skills

  • Organizational Skills
  • Data-driven Decision Making
  • Technical Proficiency
  • Relationship Building
  • Analytical Thinking
  • Sales Strategy
  • Operations Management
  • Team Leadership
  • Adaptability and Flexibility
  • Cross-functional Collaboration
  • Financial Analysis
  • Business Development
  • Change Management
  • Customer Relationship Management
  • Effective Communication
  • Project Management
  • Performance Management
  • Process Improvement
  • Strategic Planning
  • Budgeting and Forecasting
  • Problem Solving
  • Team Development
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluation
  • Work Planning and Prioritization
  • MS Office
  • Analytical and Critical Thinking
  • Supervision and leadership
  • Dependable and Responsible
  • Excellent Communication
  • Quality Assurance
  • Self-Directed
  • Organizational Skills
  • Inventory Audits
  • Budget Knowledge
  • Corrective Actions
  • Lean Six Sigma
  • Organizational Efficiency
  • Credit Terms Determination

Accomplishments

Accomplishments
  • Collaborated with team of 4 in the development of Lead the development of critical applications for Bajaj Experia Portal

    • Duration: 10-09-2020 to 21-03-2021

    Role: Project Manager

    Scope: Lead the development of critical applications for Bajaj FinServ, enhancing customer services and operational efficiency.

  • Supervised team of 54 staff members.

    • Key Achievements:

    · Streamlined customer online payments, loan foreclosure, and personalized offers via a mobile app.

    · Led cross-functional teams for on-time, on-budget project delivery.

    · Implemented agile methods for enhanced project flexibility.

    · Collaborated with stakeholders to align project goals with business objectives.

    · Slashed resource wastage, branch waiting times, and costs.

  • Achieved 3 times Hero's award in consecutive 3 years(in the year 2016,2017 and 2018) by completing excellence in operations process and identified gaps in the exiting process and system.
  • Achieved rapid career advancement, promoted from Branch Operation Manager to Area Manager within 2 years.
  • Achieved 2 international travel trips in 2014 as a reward for consistently achieving and surpassing sales targets.

Certification

  • Certified Insurance consultant, Bajaj Allianz Life Insurance company limited form IRDA(Insurance Regulatory and Development Authority of India)
  • Certification in Digital Marketing from Programming Hub with credential ID 1692974007944.

Languages

English
Advanced (C1)
German
Elementary (A2)
Hindi
Advanced (C1)
Gujarati
Bilingual or Proficient (C2)
Availability
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Senior Area Manager- Operations
Bajaj FinServ Limited
11.2014 - 06.2022
Branch Manager
India Infoline Finance Limited
12.2011 - 11.2014
Insurance Sales Advisor
HDFC Bank Limited
07.2004 - 12.2011
GISMA University of Applied Sciences
MBA from Business Administration And Management
Saurashtra University
Bachelor of Arts from Advance Accounting

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Niren Joshi