Nishant Satakarni
Summary
Dynamic Operations Manager with extensive experience in logistics management, operational excellence, and Fulfillment improvements, currently leading Amazon's AMXL operations in the UAE. Successfully managed Supply chain across multiple channels, enhancing core metrics beyond operational goals. Proven track record in team leadership, process optimization, and stakeholder coordination, achieving significant revenue growth and efficiency boosts. Expertise in quality assurance and problem-solving, with a focus on driving measurable results and enhancing customer satisfaction. Adept at implementing strategic solutions to optimize supply chain performance.
Overview
12
12
years of professional experience
Work History
Country Operations Manager - Heavy and Bulky Business
Amazon
04.2024 - Current
- Managing End to End Operations for Heavy & Bulky network in UAE handling 6k shipments on daily basis
- Leadings core team of 8 Members (2 Area managers and 6 Supervisors) across miles
- Improved the core metrics like First day pickup success rate, first day success delivery rate and slot adherence by +5%
- Managing VAS services Operations which built a revenue of $31MM by delivering 700k shipments with an operating profit of $1MM
- Represent the Monthly/weekly business reviews to the leadership team by coordinating with the relevant stake holders
Fullfilent Change Operations Manger
Amazon
04.2023 - 04.2024
- Bridge bride between Operations and Support functions across fulfillment center and monitor Site level Quality and service levels metrics
- Design process improvements with calculated input/output variable relationships, implement,test, and refine solutions
- Manage all the Site level budget for capital funding requests for equipment changes
- Contribute and facilitate Kaizen and continuous improvement events and work with program managers and business leaders
- Work directly with cross-functional teams (including Engineering, safety, RME, Environment, HR) to deliver network wide improvements
- Influence external teams' roadmaps to execute on long term improvements
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Area Manager- Fulfillment
Amazon
04.2021 - 04.2023
- Responsible for Inbound and Customer Returns operations for Amazon Fulfillment center in Dubai
- Improved FC Truck turnaround time (TAT) accuracy from 3.5 hours to 2.5 hours
- Reduced the Inbound Supply chain complaints from 9% to 2% by creating right data points
- Increased the receive TPH by 2% by Customer Returns TPH by 4.5%
- Handled the FC level damages and reduced the Damage DPMO from 1.5k to 800 (saving of $850k)
Head of Operational Excellence & Fulfillment Center
Jumia Group
09.2018 - 10.2020
- Reduced the Return Rate from 6.5% to 4.5%, which resulted in potential saving of $200k
- Defining Clear decision Matrix for all RTV (return to vendor) flows which decreased Vendor Compensations by 17%
- Implementing Audit Process for FM/LM/WH/Customer Returns-Validate and flag the process NonCompliance
- Implementing the QC Guidelines and accurate Decision matrix for Aftersales
- Implementing tools for 3PL penalty which enhanced the delivery SR and CX Satisfaction from score 95% to 97%
- Implementation of Handover process -Which increased the Productivity and reducing the Theft /Damage cases by 12%
- Implementing tools to monitor Cancellation Reasons which helped to increase the closed SR from 86% to 93%
Distribution Partner
Unilever Limited
05.2015 - 09.2018
- Distribution planning for Home Care category of products which includes 100 plus SKU' with 36 Warehouses pan India
- Implementation of Stock Balance Run project and moving the SLOB (slow moving stock) to other Distribution centers
- Creation of Tableau for Distribution Cost, align with IT team
- Developing and Maintaining a one view dashboard for HUL level called Shreeyantra which elevates the information of direct dispatches and indirect dispatches
- Developed a One view of least cost source for HUL
- Improving superior service and achieving the distribution cost targets 100% to target for the Home care category
- Ensuring service levels of >95% month on month at the demand points with minimal transfer, cost per case, in highly volatile demand/business environment
- Reducing the Cost per ton by changing the Hub and spoke model of distribution in to direct distribution
Regional Logistics Planner
Ultratech Cement - Aditya Birla Group
02.2013 - 05.2015
- Responsible for Regional Logistics Management especially in the area of Secondary Transportation & Warehousing
- Driving highest level of cost efficiencies with greater customer satisfaction
- Managing Secondary Transportation (Depot to Distributors) & drive efficiencies across locations
- Route planning & selection of right truck type
- Secondary Transportation rate negotiation, vendor development, finalization of agreements etc
- Monitoring Vehicle Utilization on daily basis and driving 80% + utilization across locations
- Driving Performance metrics e.g
- Indent Vs Placement, Truck Utilization, Transit Time Adherence, Shortage/ Damages Index Adherence of 2nd trip etc
- Controlling Warehouse Cost Management, selection of warehouses, negotiation of C&F expenses
- Driving Depot Operational efficiencies to manage high throughput, fastest truck turnaround time, labour efficiencies etc
- Design and implement Depot Payment structure, Depot Audits
Education
Bachelor of Science - Engineering
JNTU
India01.2010
MBA - Logistics and Supply chain
Gitam Foreign Trade
India01.2013
Skills
- Continuous improvement
- Logistics Management
- Operational excellence
- Performance metrics
- Supply chain
- Problem-solving skills
- Fulfillment Operations
- Project management
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Country Operations Manager - Heavy and Bulky Business
Amazon
04.2024 - Current
Fullfilent Change Operations Manger
Amazon
04.2023 - 04.2024
Area Manager- Fulfillment
Amazon
04.2021 - 04.2023
Head of Operational Excellence & Fulfillment Center
Jumia Group
09.2018 - 10.2020
Distribution Partner
Unilever Limited
05.2015 - 09.2018
Regional Logistics Planner
Ultratech Cement - Aditya Birla Group
02.2013 - 05.2015
Bachelor of Science - Engineering
JNTU
MBA - Logistics and Supply chain
Gitam Foreign Trade
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