Nishanth Chitoor Gopal

• Provided data-driven recommendations for operational planning support, capacity analysis and process improvement.
• Prepared detailed reports on production performance, highlighting successes and areas for action.
• Developed and maintained comprehensive documentation for operational processes, facilitating easy reference and compliance.
• Oversaw maintenance schedules for critical equipment, minimising downtime and ensuring consistent operational standards.
• Supported change management processes, guiding teams through transitions and ensuring adaptation to new operational methodologies.
• Managed daily operations of complex IT systems, optimising performance and reliability for business continuity.
• Facilitated workshops on best practices in production engineering, fostering a culture of continuous learning.
• Assisted in budget planning for production department, ensuring optimal allocation of resources.
• Participated in strategic planning meetings, contributing operational insights to inform long-term business objectives.
• Prepared reports detailing data analysis and prospective solutions, benefits and costs.
• Engaged in continuous improvement initiatives, identifying areas for development and implementing strategic changes.

Scrum Master for Omni Rollout.

• Responsible for sprint planning and ensuring outcome-based delivery for feature teams.
• Managing team impediments and guiding the team for solutions.
• Working closely with multiple cross-functional teams across downstream and upstream teams, and aligning dependencies for rollouts.
• Manage stakeholder communication with the business team, product owner, and IT teams.
• Working closely with development for any changes or updates in the sprint, goals in the sprint review, and retrospective.
• Used Agile development methodologies as part of continual software evolution and innovation.

Release and Deployment Manager.

• My role as a Release & Deployment Manager includes coordination with the project and business teams in planning rollouts/releases for deploying to the production environment.
• Responsible for producing rollout execution plans as per business, IT requirements.
• Responsible for deploying the new builds to production without any deviations.
• Coordinate with project developers and business for any changes or updates in the build.
• Automation set up to minimise the manual tasks.
• Created and deployed system testing plans to back up deployments.
• Worked with project teams in implementing and testing systems against requirements for error detection and quality assurance.

• Handling deployments of POS applications.
• Responsible for bug fixing during upgrades.
• Coordinate with the deployment manager for planning and scheduling the upgrade.
• Updating stakeholders and business about the status of the upgrades.
• Handling end-to-end store application issues technically.
• Analyzing the issues, including resolution quality, and involving in root cause analysis.
• Co ordination and alignment with different integration teams