Nithisha Gowry
12 Morc Jullienne Sodnac
Summary
Mother of two toddler and have a healthy work-life balance.
As an operations Manager, I'mighly organized to meet business target and help my team to succeed in their target. Successful in collaborating with different teams on different site in Mauritius, Egypt, Madagascar and France,
Always use past experience to move forward to improve myself as well the working environment.
Innovative and adaptive; using Agility and the different internal training to create better employee and customer experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Orange Business
06.2018 - Current
- July 2018 to Present : IoT France customer Team(large account)
- December 2018 to Jan 2021 : Acceuil Commercial Team
- Jan2021 to present: IoT international Team
- Jan 2022 to present: IoT DEF Team(SME)
For IoT Team:
- Order and provisioning request SIM cards for IoT services.
- Attending billing request and claims from IoT customers
- Implementation of new customers in our information system.
- Ensure that all customer request are processed with defined SLA.
- Defining teams' objectives to meet customer requirement and ensure customer satisfaction.
- Ticket auditing and monitoring for continuous improvement within the teams' work.
Customer Technical Support Expert
Orange Business
05.2015 - 06.2018
Internal training on Messaging and antispam solutions solution provided by Orange Business
Coaching of staffs to deliver quality of service.
Auditing of ticket for continuous improvement plan.
Technical Customer Support Specialist
Orange Business
05.2013 - 05.2015
Messaging & MS Exchange Specialist
Administrative support on Messaging and security server
Monitoring Technical Support Specialist
Customer Support Specialist
Orange Business
08.2011 - 05.2013
Customer Administrators technical Support on VPN technology
Customer End-user support on VPN usage
Customer Incident management
Education
Bachelor of Science - Electronics And Computer Science
University of Mauritius
Mauritius08-2011
Some College (No Degree) - Dec 2006 High School Certificate
Dr Maurice Curé
MauritiusSkills
- Risk Management
- Resource management and capacity planning
- Agile ways of working
- Team Leadership and team spirit
- Stress management
- Time management
Certification
- Nov 2022 Dale Carnegie and associate
High Impact presentations program
- March 2023 PMP certification ongoing
Timeline
Operations Manager
Orange Business
06.2018 - Current
Customer Technical Support Expert
Orange Business
05.2015 - 06.2018
Technical Customer Support Specialist
Orange Business
05.2013 - 05.2015
Customer Support Specialist
Orange Business
08.2011 - 05.2013
Bachelor of Science - Electronics And Computer Science
University of Mauritius
Some College (No Degree) - Dec 2006 High School Certificate
Dr Maurice Curé
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