NITHYA ESWARAN
Project Manager
Berlin
Summary
16+ years experienced IT professional in planning, implementation, and operational activities for the Infrastructure Services. Working with the Business to deliver solutions as per the requirement. Project management professional with history of achieving cost savings and enhancing system functionality. Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas.
Experienced Project Manager with over 6 years of expertise in managing projects in the IT industry. Adept at coordinating cross-functional teams and ensuring project deliverables meet quality standards. Proven track record in leading projects that enhance operational efficiency and drive organizational growth. Strong analytical skills and adept at using project management methodologies like Agile and Scrum.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
PROJECT MANAGER
HCL TECHNOLOGIES
Berlin
1 2019 - 6 2024
- Led team of 10 in successful delivery of projects and managed project budgets and ensured projects were completed on time/within budget
- Implemented Agile methodologies, reducing project delivery times
- Coordinated with stakeholders to define project scope, objectives, and deliverables
- Identified and mitigated project risks, minimizing impact on project timelines.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results
TRANSITION MANAGER
HCL TECHNOLOGIES
07.2015 - 12.2018
- Led multiple successful transitions for Service desk and managed cross-functional teams of up to 25 members, ensuring alignment with organizational goals and timelines
- Engaged with stakeholders at all levels to communicate transition plans and manage expectations
- Identified and mitigated risks associated with transitions, maintaining project integrity and timelines.
- Identified potential risks and developed mitigation strategies to ensure smooth transitions with minimal impact on business continuity
- Managed multiple simultaneous transitions, ensuring timely completion and minimal disruption to business operations
- Developed comprehensive transition plans, outlining roles, responsibilities, timelines, and milestones for successful implementation
SERVICE DESK MANAGER
HCL TECHNOLOGIES
05.2012 - 09.2015
- Manage team of 20 service desk analysts, ensuring delivery of high-quality IT support to [number] end-users
- Implement ITIL processes, resulting in established, e.g., 25% reduction in average resolution time]
- Develop and monitor SLAs, ensuring that service desk performance consistently meets or exceeds targets
- Conduct regular training sessions for staff to improve technical skills and customer service capabilities and analyze service desk metrics and generate reports to provide insights into team performance and areas for improvement.
- Improved service desk efficiency by streamlining processes and implementing best practices
- Coordinated with other departments to maintain streamlined and productive workflow
- Monitored service staff performance and provided feedback for improvement
DESKSIDE SUPPORT
07.2011 - 02.2012
- Provided technical support to end-users, resolving hardware and software issues promptly and effectively
- Diagnosed and repaired desktop, laptop, and peripheral hardware, installed and configured operating systems, applications, and network services, ensuring seamless user experience
- Assisted in rollout of new hardware and software, including setup, configuration, and user training
- Utilized remote desktop tools to troubleshoot and resolve technical issues for remote users.
ANALYST
10.2008 - 06.2011
- User/Group Creation in AD, Mainframe, Business Object, RSA, and complete access management
- Troubleshooting desktops and laptops related issues
- Working knowledge on ticketing tools CA and Right Now, Reporting knowledge in CA Ticketing tool.
Education
M.Sc Bio-Chemistry -
Anna University
01.2004 - 04.2006
Skills
Schedule Management
Risk Management
Strategic Planning
Project tracking
Project Planning
Leadership and Team Management: Led teams of 10 professionals in delivering projects, consistently achieving project milestones and objectives
Field Services Operations
Performance Metrics and Reporting
Customer Relationship Management
Service Desk Management
Migration Planning and Execution
Agile methodologies
Project Management
Certification
Certified SAFE Agilist
Accomplishments
- Improved customer satisfaction ratings by accomplishing project completion on time.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% result by completing the projects with accuracy and efficiency.
Languages
English
Advanced (C1)
Timeline
TRANSITION MANAGER
HCL TECHNOLOGIES
07.2015 - 12.2018
SERVICE DESK MANAGER
HCL TECHNOLOGIES
05.2012 - 09.2015
DESKSIDE SUPPORT
07.2011 - 02.2012
ANALYST
10.2008 - 06.2011
M.Sc Bio-Chemistry -
Anna University
01.2004 - 04.2006
PROJECT MANAGER
HCL TECHNOLOGIES
1 2019 - 6 2024
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