Nitin Singh

• Leading technical and techno-commercial operations across India and South Asia (Bangladesh, Nepal, Bhutan, Pakistan, Sri Lanka, and the Maldives).
• Driving business growth through product development, sales support, and revenue generation strategies.
• Collaborating with R&D for new product testing, trials, and innovation initiatives.
• Resolving complex technical and application-related issues for customers and sales teams.
• Delivering technical and product training to internal teams, distributors, dealers, and end users.
• Developing training modules based on skill gap analysis and performance evaluation.
• Conducting product benchmarking for all business areas (Collision Repair, Industrial Manufacturing, Consumer, and Trades) against competitors and providing feedback to global HQ in Finland.
• Supporting AOEM (TATA, SUZUKI) partnerships and organising technical skill competitions at various levels.
• Improving operational efficiency through process optimisation and best practice implementation.
• Managing service centre operations and ensuring the achievement of KPIs across regions.
• Established and managed strategic alliances with channel partners and dealers, successfully expanding business across key AOEMs, including Toyota, Honda, Maruti Suzuki, Tata Motors, and Kia.
• Provided consulting support to OEMs (HERO, BAJAJ, Royal Enfield, M&M, MARUTI) and their vendors, delivering customised solutions to enhance operational efficiency and performance outcomes.
• Enhancing customer satisfaction through structured complaint management and continuous improvement initiatives.
• Delivered exemplary training and mentoring to employees, boosting productivity.
• Led Technical & Sales teams in developing innovative Product solutions, improving product functionality and user experience.

Highlights.

• Managed dealership operations, service campaigns, and product launches; ensured effective handling of customer complaints and warranty settlements for channel partners.
• Analysed sales data to identify trends, making recommendations for inventory adjustments.
• Coordinated with key dealers and sub-dealers in the Punjab region; supervised field staff; and strengthened product presence at industrial sites through trials, pricing, and service support.
• Consistently achieved key business targets, including market share growth, collections, deliveries, and spare parts sales, aligned with quarterly and annual Dealer performance schemes.

Highlights.

• Managed customer issue resolution within AMS, optimising repair order cycle time and ensuring efficient tool pickup and delivery; performed qualitative repairs and root cause analysis for power, measuring, and test tools.
• Handled calibration certification for measuring tools (PD series, PMP, PRI, PR, Ferroscan), along with spare parts management, and tool registration.
• Administered SAP-based invoicing, daily MIS reporting, and drove spare parts, and counter sales of technical products.
• Provided product demonstrations and technical support to builders and civil contractors; delivered presentations on measuring tools to clients across the IT, hospitality, banking, and healthcare sectors.