Aspiring marketing professional with a strong foundation in graphic design, business administration, and marketing communication. A passionate communicator fluent in German and proficient in English, I am eager to leverage my multicultural experiences and entrepreneurial spirit to drive innovative marketing initiatives and foster business growth. Currently honing my skills through a Copywriting course, I am excited to contribute to elevating the firm’s reputation and achieving ambitious marketing goals.
Hi, I’m
Niza Mueller
Norderstedt
Summary
Overview
3
years of professional experience
Work History
BayCity Textilhandels GmbH
Sales Service and Sales Controlling Manager
06.2024 - Current
Job overview
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Collaborate with sales managers and the purchasing department to manage B2B customer orders, to ensure that orders are created and delivered to the customers' satisfaction
- Review and process invoices daily and ensure that accounts are balanced, in cooperation with the accounting team
Ted Baker London
Sales Advisor
11.2023 - 07.2024
Job overview
- Execute store-level operational procedures in alignment with company policies, ensuring accuracy and timeliness such as replenishment, processing deliveries and report writing
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels
- Management reporting - Assumed responsibility for my manager's duties during periods of vacation and sick leave
H&M
Sales Advisor
10.2022 - 10.2023
Job overview
- Execute store-level operational procedures in alignment with company policies, ensuring accuracy and timeliness such as replenishment, processing deliveries and customer service
- Cash Register Operations - Registered payments at the cash register, putting customers up to all current running offers improving membership by over 30% daily on average
FactoryPuls GmbH
Digital Marketing Specialist
08.2021 - 08.2022
Job overview
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels
- Strengthened online presence by creating engaging social media content and managing multiple platforms - (Company websites and social media)
- Translated content: German to English and vice versa
- Took anactive role in scouting for developers for digital projects
- Organized events, both Internal and external, such as Team building and trade fairs
Education
Udemy
Certificate from Copywriting For E-Commerce
10.2024
University Overview
- Introduction to Copywriting
- Copywriting for Social Media
- Ecommerce Marketing
- Email Marketing
- Influencer Marketing
- Press Release
Berlin School of Business And Management (BSBI)Berlin
Bsc Business and Management
04.2022
University Overview
- Member of the student council
Skills
- SEO
- Canva
- WordPress
- Newsletter creation - Mailchimp
- Ms Office
- Social Media management
- Task Delegation
- Project Planning
- Driver's license - B Class
Accomplishments
Accomplishments
Designed a structured 90-day growth journal to help individuals track progress in personal growth and self-improvement.
Managed project from concept to execution, overseeing both the creative and logistical aspects.
Currently creating marketing materials for promotion, including social media ads, and landing page content.
Languages
English
German
Timeline
Sales Service and Sales Controlling Manager
BayCity Textilhandels GmbH
06.2024 - Current
Sales Advisor
Ted Baker London
11.2023 - 07.2024
Sales Advisor
H&M
10.2022 - 10.2023
Digital Marketing Specialist
FactoryPuls GmbH
08.2021 - 08.2022
Udemy
Certificate from Copywriting For E-Commerce
Berlin School of Business And Management (BSBI)
Bsc Business and Management
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