Nodious Nuwarinda
Kampala
Summary
Dynamic social worker with a proven track record at the Equal Opportunities Commission, excelling in case management and client advocacy. Skilled in conflict resolution, I effectively collaborated with multidisciplinary teams to enhance service delivery and promote government programs, ensuring families transitioned into the money economy. Committed to fostering positive outcomes for clients.
Overview
4
4
years of professional experience
Work History
Social Worker
Equal Opportunities Commission
01.2021 - 03.2025
- Updated client documentation for accurate, compliant and current records.
- Interviewed different groups of people to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and benefit of Government programs like Emyooga and PDM funds.
- Educated teams on government social corprate responsibilities to promote families to get into money economy.
- Talked to people on free access to the EOC legal work among other work
- Promoted EOC in all spheres of work
Research Assistant
San Business Consultants
03.2023 - 03.2024
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Customer Service Officer
Airtel Uganda
05.2021 - 12.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Bachelor of Arts - Development Studies
Makerere University Kampala
Uganda01-2023
High School Diploma -
Makerere Secondary School
Mukono12-2017
GED -
Forest Hill College
Mukono12-2017
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
Timeline
Research Assistant
San Business Consultants
03.2023 - 03.2024
Customer Service Officer
Airtel Uganda
05.2021 - 12.2021
Social Worker
Equal Opportunities Commission
01.2021 - 03.2025
Bachelor of Arts - Development Studies
Makerere University Kampala
High School Diploma -
Makerere Secondary School
GED -
Forest Hill College
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