Nora Azembu Mentoh
Front Desk Officer
Buea,SH
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
21
21
years of post-secondary education
2
2
Languages
Work History
Field Coordinator
Research and Advocacy for Gender Justice (RAGJ)
01.2022 - 01.2023
- Report writing and team work presentation
- Creation of birth certificates and Identity cards for IDPs
- Attending seminars and research presentations
- Data analysis
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Compliance assistant
ICAP Columbia University in Cameroon
01.2016 - 01.2018
- Assisted in the programmatic, financial and operational aspects of ICAP projects
- Ensured all staff, partners and sub-recipients compliance to donor standard operating procedures, rules, regulations, policies and procedures
- Took part in the review of budgets and budget narratives for completeness, cost realism and compliance with donor requirements
- Supported the preparation and review of financial and programmatic reports for correctness and completeness and ensure that reports are submitted on time
- Visited sub-recipients and vendors and produced regular financial and programmatic monitoring visit reports
- Followed up on all compliance issues and audits and document resolutions
- Processed sub-recipient payments and reconcile financial tracking to general ledger reports
- Carried out financial closeouts, including ensuring that all requirements of the agreement have been met and funds have been properly settled
- Identified and communicated compliance risks associated with program implementation
- Worked with program teams to ensure that program activities are designed to be compliant while facilitating the achievement of the program objectives
- Took part in review of procurement and program transactions, contracts and other documents for compliance requirements
- Provided regular compliance guidance and consultations to sub-recipients and partners on a demand-driven basis
- Administered competitive processes in accordance with the organizational manual that clearly defines and communicates steps for selecting, negotiating and awarding contracts to vendors and sub-recipients
- Assisted during financial and compliance training workshops
- Aided in the preparation of necessary documentation for timely submission to relevant authorities, avoiding penalties or fines.
- Analyzed findings from internal investigations, recommending corrective actions as needed for swift resolution.
Loan recovery intern
Ecobank
05.2014 - 08.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Customer Service Representative Intern
UNICS PLC Cameroon
06.2012 - 08.2012
- Collaborated with team members to achieve high-quality service and timely resolution of issues.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Developed rapport with customers by consistently delivering friendly and efficient service.
- Supported marketing initiatives by upselling relevant products or services based on individual customer needs.
- Conducted thorough research to provide accurate information for complex inquiries, promoting trust in the company''s expertise.
- Actively contributed to the improvement of internal processes by sharing constructive feedback from customers with management teams.
Education
Master of Science - Humanitarian Actions and sustainable development
International Relations Institute of Cameroon
Yaounde 04.2001 - 05.2022
Bachelor of Science - Banking And Finance
Saint Monica, The American International University
Buea 04.2015 - 05.2015
CGE ADVANCE LEVEL - Arts
Our Lady of Mount Carmel College
Buea 04.2011 - 05.2011
Skills
Strategic Planning
Teamwork
Communication
Leadership
Microsoft Office Suite (MS Word, Excel, Power point)
Task delegation
Field operations
Time management
Report preparation
Effective communication
Adaptability and flexibility
Decision-making
Stress tolerance
Analytical skills
Timeline
Field Coordinator
Research and Advocacy for Gender Justice (RAGJ)
01.2022 - 01.2023
Compliance assistant
ICAP Columbia University in Cameroon
01.2016 - 01.2018
Bachelor of Science - Banking And Finance
Saint Monica, The American International University
04.2015 - 05.2015
Loan recovery intern
Ecobank
05.2014 - 08.2014
Customer Service Representative Intern
UNICS PLC Cameroon
06.2012 - 08.2012
CGE ADVANCE LEVEL - Arts
Our Lady of Mount Carmel College
04.2011 - 05.2011
Master of Science - Humanitarian Actions and sustainable development
International Relations Institute of Cameroon
04.2001 - 05.2022
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