Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
CustomerServiceRepresentative
Nouhaila MADDAH

Nouhaila MADDAH

Customer Service Representative
Berlin,BE

Summary

Motivated Customer Support Representative with strong communication skills and a focus on delivering excellent service. Experienced in handling customer queries, troubleshooting issues, and managing feedback. Bilingual in English and French, with a commitment to improving customer satisfaction and ensuring seamless experiences.

Overview

4
4
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Customer Service Representative

transferGo
06.2024 - Current
  • Respond promptly to customer inquiries via chat, email
  • Actively listen to customers to fully understand their needs and concerns.
  • Identify problems and provide effective, timely solutions.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Document customer interactions and escalate issues when necessary.
  • Work collaboratively with internal teams to ensure customer satisfaction.
  • Continuously improve service skills through feedback and training.

Logistics Coordinator

Stobar
04.2024 - 06.2024
  • Maintaining relations with customers and drivers, consulting;
  • Active search for new customers, creation of a customer base;
  • Preparation of documents required for transportation.
  • Independent planning of works and ensuring their realization;

Logistics Coordinator

Hegelmann Transporte
01.2024 - 04.2024
  • Administration of documents and accounts;
  • Compilation and management of orders;
  • Management of carrier information in the company's internal database;
  • Resolving problems related to accounts.

Helpdesk Support Technician L1

Econocom
11.2021 - 07.2023
  • Phone, email, and inbound ticket queue support for incoming employee IT service requests
  • Resolution of first level IT service requests over phone, email, screen sharing and through trouble tickets
  • Administration, Management and Troubleshooting of different virtualized software on CITRIX environment
  • Resolve technical issues with Outlook, Mail, Distribution groups
  • Active Directory user administration, password resets and unlocks
  • Remotely install and configure software
  • Administration and support of audio and video conferencing tools (Cisco Webex, Microsoft Teams).
  • Management of network and local printers (Xerox, HP)

Education

BTS - IT Development

Institut Specialise De Technologie Appliquée
07-2021

Baccalaureate - Science Life and Earth

Hassan 2
07-2018

Skills

- Ability to Work in a Team

Certification

Management & Leadership Certification

Interests

Travel or Exploring New Places, Volunteering, Mentoring or Coaching

Timeline

Customer Service Representative

transferGo
06.2024 - Current

Logistics Coordinator

Stobar
04.2024 - 06.2024

Logistics Coordinator

Hegelmann Transporte
01.2024 - 04.2024

Helpdesk Support Technician L1

Econocom
11.2021 - 07.2023

BTS - IT Development

Institut Specialise De Technologie Appliquée

Baccalaureate - Science Life and Earth

Hassan 2
Nouhaila MADDAHCustomer Service Representative