Nour MESSAOUDI
Bizete
Summary
I'm an ambitious and determined professional with a master's degree in Marketing, Entrepreneurship, and Innovation, and a bachelor's degree in Electrical Engineering. I excel as a quick learner and creative thinker. My diverse experience includes business development, customer success, marketing, and KYC/AML compliance.
Overview
6
6
years of professional experience
Work History
KYC Compliance Analyst: Focus on EDD and QA
BLOCKCHAIN.COM
08.2022 - Current
- Conduct Enhanced Due Diligence (EDD) for high-value clients/Platinum
- Investigating source of funds/source of wealth before account upgrades
- Communicate with the high-value clients via Zendesk
- Perform risk scoring, Politically Exposed Person (PEP), Adverse Media (ADM), and Sanction screening
- Monitor transactions, assess for money laundering risks
- Ensure compliance with KYC/AML regulations
- Support KYC/CDD team activities in preventing financial crime
- Suspicious Activity Report filing.
Customer Support Specialist-Tier 2 Consultant
SwissBorg
10.2020 - 09.2022
- Client Onboarding
- Customer assistance via Zendesk
- Address daily customer inquiries, issues, and problems related to the SB APP, KYC process and payments
- Report bugs/unknown issues to the production team
- Handle complicated escalations
- Interim team call management
- Special project participation.
Sales Manager
BEN TAHAR CONTRACTING COMPANY
10.2019 - 08.2020
- Sales team management
- Provide customer service for B2B/B2C clients
- Conduct sales projections and reporting.
National Head of Partnership Development
AIESEC IN LAOS
07.2018 - 06.2019
- Implement and monitor national strategies
- Manage product development
- Develop and maintain international partnerships
- Manage relationships with customers and stakeholders
- Organize and manage conferences/events.
Entity Control Board Chair
AIESEC IN CZECH REPUBLIC
02.2018 - 06.2018
- Manage case resolutions following breaches of exchange policy
- Develop educational cycles for members
- Track exchange product standards
- Create audit tools.
Education
Master Degree in the Field of Marketing, Entrepreurship and Innovation -
Institut Supérieur de Gestion de Bizerte, ISGB Bizerte
01.2023
Electrical Engineering, Major in Electricity -
Institut Supérieur des Etudes Technologiques de Bizerte, ISET Bizerte
01.2018
Technology Bachelor -
High College Bizerte
01.2015
Skills
- Team Management
- Project Management
- Customer Focus
- Sales and Negotiations
- Partnership Management
- Public Speaking
- Solution Oriented
- Multitasking
Languages
Arabic
French
English
German
Timeline
KYC Compliance Analyst: Focus on EDD and QA
BLOCKCHAIN.COM
08.2022 - Current
Customer Support Specialist-Tier 2 Consultant
SwissBorg
10.2020 - 09.2022
Sales Manager
BEN TAHAR CONTRACTING COMPANY
10.2019 - 08.2020
National Head of Partnership Development
AIESEC IN LAOS
07.2018 - 06.2019
Entity Control Board Chair
AIESEC IN CZECH REPUBLIC
02.2018 - 06.2018
Master Degree in the Field of Marketing, Entrepreurship and Innovation -
Institut Supérieur de Gestion de Bizerte, ISGB Bizerte
Electrical Engineering, Major in Electricity -
Institut Supérieur des Etudes Technologiques de Bizerte, ISET Bizerte
Technology Bachelor -
High College Bizerte
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