Nour Said
Berlin
Summary
Robust background in project management, customer service, quality assurance, training, and development. Proven ability to enhance service delivery and optimize workflows to drive customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Assistant
GUS Germany
Berlin
08.2025 - 02.2026
- Guided customers in product selection and delivered comprehensive product information to enhance purchasing experience.
- Addressed customer inquiries and resolved issues, contributing to increased satisfaction and loyalty.
- Promoted special offers and new arrivals, driving customer engagement and supporting sales growth.
Logistics Specialist
Grover
Berlin
02.2024 - 08.2024
- Managed inventory levels with tracking systems, ensuring timely availability of supplies.
- Facilitated cross-departmental communication to swiftly resolve shipping issues.
- Coordinated transportation of goods across warehouses, customers, and vendors, ensuring smooth logistics operations.
Quality Assurance Specialist
Grover
Berlin
10.2023 - 01.2024
- Developed and updated quality assurance documentation, enhancing clarity and consistency in internal processes.
- Collaborated with production teams to promptly resolve quality-related issues, minimizing production delays.
- Trained team members on quality assurance best practices and procedures.
Customer Support Team Lead
Grover
Berlin
11.2022 - 10.2023
- Coordinated daily operations to enhance service delivery effectiveness.
- Monitored performance metrics to enhance team productivity.
- Developed training materials to support continuous staff development.
- Facilitated cross-department communication to resolve customer needs promptly.
- Managed scheduling and workflow to optimize resource allocation.
Customer Service Specialist
Grover GmbH
Berlin
10.2021 - 10.2022
- Addressed customer inquiries and concerns to ensure consistent quality service.
- Collaborated with team members to enhance service quality and streamline processes.
- Trained new staff on customer service protocols and systems.
Education
High School Diploma -
Hermann-Scheer-Schule
Berlin07-2021
Skills
- Product knowledge
- Quality assurance
- Performance tracking
- Process optimization
- Workflow optimization
- Problem solving
- Staff training
- Staff development
- Interview conducting
- Excellent communication
Languages
German
Native
Native
English
Proficient (C2)
C2
Arabic
Proficient (C2)
C2
Timeline
Customer Service Sales Assistant
GUS Germany
08.2025 - 02.2026
Logistics Specialist
Grover
02.2024 - 08.2024
Quality Assurance Specialist
Grover
10.2023 - 01.2024
Customer Support Team Lead
Grover
11.2022 - 10.2023
Customer Service Specialist
Grover GmbH
10.2021 - 10.2022
High School Diploma -
Hermann-Scheer-Schule