Nourhan ElSawa

Job purpose
Secure, Measure, Improve, Innovate, Deliver and Support efficient, error-prone, high quality, audit compliant, digitalized global IT
processes for dx IT, its BU counterparts as well as external partner

Main areas of responsibility / tasks

• Drive continuous improvement and maintenance of global process-guideline to ensure compliance according to Henkel's corporate Standards
  This includes alignment meetings with other related process-owners or managers on all levels and with all 3 time zones
• Responsibility for Operational Principles and exceptions to corporate standard, its documentation and lifecycle.
  The operational principles need to cover all steps of the guideline and should illustrate with examples how to fulfil requirements in daily operations.
  Whereby setup of KPI’s and SLA’s, as well as a regular process-monitoring must ensure fulfilment
• Develop, implement and promote policies, processes and procedures for IT Process Management in its complete lifecycle on a
  corporate level.
• Responsibility for process related internal and external audits. This covers as well orchestration of required actions coming out
  of Henkel-internal audits as well as the external audit for year end closing
• Drive training- and communication plan about IT process for different stakeholders on global scale
• KPI and SLA reporting to keep management and stakeholders informed about process adherance, risks and risk-mitigation
  proposal
• Lead & participate in several meetings e.g. Change Advisory Boards, Cross Provider Meetings
• Steer overall process delivery with operational teams at external partner and internal GBS+ process specialists and tool experts
  3. Dimension / Key figures
  This position reports directly to the IT Process Owner who fully relies on accuracy and compliance management as well as riskassessment
  of the IT Process Manager for the following area :
  •IT-Process Management :
  Responsible to drive the IT Process leading 3 operational resources between Cairo & Manilla
  •Project Management :
  - Managed the POC of ServiceNow-ADO interface for Change Management

Project manager for HR processes “Talent and performance” which are running globally on Cornerstone (CSOD) and SAP

• Main processes in scope are ‘Role ambition’ and ‘Annual people review’ which involves 30,000 employees globally
• Yearly projects are taking place to plan and enhance the above mentioned processes
• Main Activities included:

- Creating a business case

- Managing external resources

- Managing projects budget

- Managing the project running with strict Go-lives

- Managing communication with HR counter-parts

- Counsulting on the tools

Project manager for “Compensation and Benefits” processes which are running globally on Cornerstone and SAP

• Main processes in scope are “Short Term Incentive” and “eSalary”
• Yearly projects are taking place to plan and enhance the above mentioned processes
  Main Activities included:

- Creating a business case
- Managing external resources
- Managing projects budget
- Managing the project running with strict Go-lives
- Managing communication with HR counter-parts

- Responsible for consultation and technical development for “eSalary”and “STI” processes on SAP using ABAP

• Managed a pre-study for “Comp&Ben” for migrating eSalary which is currently running on SAP to CSOD by external provider

In GBS+ Digital Transformation Team henkel

• Responsible for managing GBS digital projects (14 Projects) including budget with focus on Chatbot, Analytics & Process Mining topics
• Collaborating highly with internal IT & external providers regarding existing projects as well as understanding vision for existing solutions and innovative ideas
• Created a SharePoint Project platform to manage on-going projects as well as a PowerBi dashboards (Digital Roadmap) that is accessible by whole GBS community for transparency
• Worked with the team on creating the “Digital Transformation Program” concept– my focus on how to collect ideas/projects through different methods (Digital Audit / Innovation / Add-On)
• Worked on Digital Audit activities from collecting challenges / Creating focus challenge list/ Collecting & Consolidating use cases
• Created an Ideation Platform on SP to allow all GBS community to share their digital ideas (Integrated with Project Platform & CI tool) – Serving the Add-On project
• Created a tech stack which shows all available solutions in GBS and how to best be utilized
• Part of working group working on Meta WorkFlow topics
• Highly working with O365 tools & did lots of exploration in Power Platform areas with focus on Power Automate & PowerBi
• Also, exploration on Celonis for Process Mining activities.

• FOR INCIDENT MANAGEMENT AND PROBLEM MANAGEMENT since, Months spent in the HQ, Düsseldorf
• Product owner” of both processes for the post Go-Live enhancements for ServiceNow
• Responsible for the planning and implementation of the processes
• Coordination of all processes related activities
• Identifying gaps in the process or tool level and work on overcoming them
• Management of the interfaces related to the processes – tool level
• Safeguarding of the compliance with the defined processes
• Monitoring and reporting of the process (KPIs) to the process owner and further stakeholders
• Escalation of process violations
• Coordination and communication of process changes
• Planning and implementation of practices, orientation, and training to ensure organizational understanding and adoption of the process activities
• Complete and accurate documentation of the process as well as the related training material, Responsible for managing the regression test activities globally each quarter
• This includes
• Managing the business counter parts from different business units globally
• Managing the supporting team resources to get the highest resolving rate
• Analyzing the trends during each period for recommendations to enhance the processes
• ServiceNow implementation project in Henkel worldwide: Product owner for Test Management in SNOW (ServiceNow) implementation with Agile scrum methodology – 6 months in total in Dusseldorf HQ
• Developing Stories
• Steering Sprint reviews
• Introducing the product to Stakeholders
• Responsible for the functional testing
• Responsible for the preparation of test cases for the UAT
• Conducting the UAT testers training as well as the end user trainings
• Preparing the documentation for the end users
• Supporting through the hyper care period
• Kicked off the test automation project for automating the quarterly regression testing via CBTA
• Project manager for Excel in Excel training project in SSC Cairo and a trainer for intermediate and advanced levels.

• Responsible for managing the regression test activities globally each quarter

This includes

o Managing the business counter parts from different business units globally

o Managing the supporting team resources to get the highest resolving rate

o Analyzing the trends during each period for recommendations to enhance the processes

• ServiceNow implementation project in Henkel worldwide: Product owner for Test Management in SNOW (ServiceNow) implementation with Agile scrum methodology – 6 months in total in Dusseldorf HQ

o Developing Stories

o Steering Sprint reviews

o Introducing the product to Stakeholders

o Responsible for the functional testing

o Responsible for the preparation of test cases for the UAT

o Conducting the UAT testers training as well as the end user trainings

o Preparing the documentation for the end users

o Supporting through the hyper care period

• Kicked off the test automation project for automating the quarterly regression testing via CBTA
• Project manager for Excel in Excel training project in GBS+ Cairo and a trainer for intermediate and advanced levels.

• MAGRABi in cairo
• Responsible for the main activities on SAP and its integration points for all regions
• Responsible for the support of SAP Retail/MM System for entire business including 8 countries and more than 200 stores – Acting as MM consultant
• Responsible for all maintenance and enhancements activities for ABAP related issues like implementing new projects and additional cycles, creating assistant programs, Screens and reports to facilitate and personalize the processes
• Responsible for any SAP system integration with other internal systems like POS (Oracle Point of Sale) and external systems via Web services, IDOCs and FTP
• Acting as Project Manager - Responsible for managing projects related to Supply Chain changes on SAP whether the projects executed internally or by a third party
• Acting as Business Analyst - Responsible for researching and development of technologies that can help achieve Omni- Channel including researching, picking vendors, implementing, and testing innovative solutions
• These responsibilities were added starting 2016 in time of the new branding and new store concept changes.