Nyasha Samantha Munyengeterwa
Berlin
Summary
Import-Export professional with hands-on experience in managing international shipments, ensuring compliance with customs regulations, and coordinating logistics. Adept at liaising with suppliers and clients, processing documentation, and resolving issues promptly to ensure smooth operations. Skilled in maintaining accurate records and fostering relationships to enhance supply chain efficiency.
Overview
12
12
years of professional experience
Work History
Logistics Specialist
Amazon
Berlin, Germany
09.2025 - Current
- Managed inbound and outbound logistics operations to ensure timely shipments.
- Coordinated inventory management processes utilizing advanced tracking systems.
- Collaborated with cross-functional logistics teams to optimize workflows, reduce cycle times, and support continuos improvements initiatives.
Operations Controller
Hennlag Shipping
Harare (Remote)
03.2025 - 09.2025
- Analyzed operational performance metrics to identify areas for cost reduction and process improvement initiatives.
- Developed and implemented internal controls to mitigate risks and ensure compliance with regulatory standards.
- Analyzed operational performance metrics to identify areas for cost reduction and process improvement initiatives. Monitored and analyzed customs-clearing KPIs (e.g., clearance times, cost per declaration, deviations) to provide data-driven insights for operations and finance.
- Prepared management reports, and variance analyses to identify cost-saving opportunities in import/export customs processes.
- Coordinated with customs authorities, freight forwarders, and internal stakeholders (logistics, finance, compliance) to ensure smooth and compliant customs processing.
- Led process improvement initiatives to optimize customs declaration workflows, automate tasks, and reduce delays and errors.
- Supported risk management by analyzing tariff classifications, evaluating potential liabilities, and contributing to post-clearance audits, and compliance reviews.
Import-Export Coordinator
Incofreight Pvt Ltd
Harare, Zimbabwe
06.2023 - 01.2025
- Collaborated with customs and port officials to speed up clearance, reducing shipment delays by 15%.
- Worked closely with internal teams to identify and resolve process bottlenecks, cutting internal delays by 20%.
- Provided timely and helpful responses to client inquiries, contributing to a 95% customer satisfaction rate.
- Managed documentation for international shipments, including bills of lading, invoices, and certificates of origin.
Logistics and Customer Service Specialist
Speedlink Cargo
Harare, Zimbabwe
12.2017 - 05.2023
- Coordinated duty and tariff payments, reducing customs-related delays by 30%.
- Conducted internal audits with full compliance, supporting adherence to international trade laws.
- Performed monthly calculations of duties and taxes for over 100 shipments, maintaining financial precision.
- Developed customs clearance strategies that reduced cargo release delays by 25%.
- Managed customer account enquiries, resolved service issues efficiently, and delivered personalised support tailored to client needs.
- Mentored junior colleagues, improving team productivity and reducing errors by 15%.
Procurement and Administration Intern
ZIMDEF
Harare, Zimbabwe
08.2014 - 07.2015
- Provided administrative support to multiple departments, aiding in the smooth running of day-to-day operations.
- Helped reduce requisition turnaround time by 10% through efficient administrative support.
- Collaborated with management and team members on end-to-end project needs, organising materials, facilitating communication and proofreading work.
Procurement Assistant
ZINWA
Harare, Zimbabwe
06.2014 - 07.2014
- Collaborated with internal departments to understand procurement needs, and translate them into actionable purchasing strategies.
- Evaluated supplier quotations and conducted comparisons to leverage and deliver on budgets.
- Coordinated vendor evaluations to enhance supplier performance and compliance.
Education
Diploma - Customs Legislation and Procedures
Speciss College
Harare12.2021
Bachelor of Science - Supply Chain Management
CUT
10.2016
Skills
- Adherence to trade regulations
- Proficient in MS Office and logistics software
- Collaborative problem-solving
- Adaptability in dynamic environments
- Digital literacy (MS Office, logistics software)
- Import procedures
- Continuous improvement mindset
- Supply chain coordination
- Decision making aptitude
- International trade
- Import and export operations
- Multimodal transportation experience
Languages
English: Proficient
Advanced (C1)
German: ongoing
Intermediate (B1)
Timeline
Logistics Specialist
Amazon
09.2025 - Current
Operations Controller
Hennlag Shipping
03.2025 - 09.2025
Import-Export Coordinator
Incofreight Pvt Ltd
06.2023 - 01.2025
Logistics and Customer Service Specialist
Speedlink Cargo
12.2017 - 05.2023
Procurement and Administration Intern
ZIMDEF
08.2014 - 07.2015
Procurement Assistant
ZINWA
06.2014 - 07.2014
Diploma - Customs Legislation and Procedures
Speciss College
Bachelor of Science - Supply Chain Management
CUT
Volunteer Experience
Rotaract Club of Avondale, Community Service Department, Harare, 09-2018-12-2021, Assisted in planning and logistics for community events., Developed teamwork and communication skills while supporting charitable projects.
Skills
- Team collaboration and problem-solving
- Adaptability and continuous learning
Hobbies and interests
- Traveling and learning about different cultures
- Volunteering in community initiatives