Obinna Achu
Offenbach
Summary
Professional Economics teacher with a passion for student learning. A research enthusiast, with strong interpersonal skills and passion for learning and growing in supportive environment. Brings foundational understanding of business principles and demonstrates effective communication and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Logistics Service Support Coordinator
DHL
10.2023 - 10.2024
- Daily tracking and monitoring of all customer shipments to include milestones for all inbound capital/critical support items
- Arranged transportation between the offsite warehouse and multiple docks at the customer’s location
- Shipment processing within the customer’s SAP system
- Provide recommendations for process improvements
- Coordination with contracted carriers and warehouse 3PLs within the designated timeline in the Service Level Guidelines (SLG)
- Serves as a 1st level of escalation and drives issues to resolution
Customer Service Representative
Union Bank of Nigeria, Plc
07.2019 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Head Teacher (Economics)
Federal Government of Nigeria (National Service
03.2017 - 04.2018
- Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
- Guided meaningful classroom discussions, encouraging students to delve deeper into subject matter and develop critical thinking skills.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Fostered a stimulating learning environment by maintaining well-organized and dynamic classroom spaces for daily use.
Education
Master of Arts - International Business Management
University of Applied Sciences
Dresden, Germany01-2024
Bachelor of Science - Marketing
Nnamdi Azikiwe University
Awka, Nigeria09-2016
Skills
- Microsoft Excel
- Data Analysis
- Communication Skills
- Research Skills
- MS Office Suite
- Quality Control
Certification
- Salesforce Certified Administrator
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Logistics Service Support Coordinator
DHL
10.2023 - 10.2024
Customer Service Representative
Union Bank of Nigeria, Plc
07.2019 - 07.2020
Head Teacher (Economics)
Federal Government of Nigeria (National Service
03.2017 - 04.2018
Master of Arts - International Business Management
University of Applied Sciences
Bachelor of Science - Marketing
Nnamdi Azikiwe University
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