Octavian Ungar
Senior Control Specialist Network Technology Support
Worcester
Summary
Professional with significant experience and readiness for Senior Specialist role. Proven track record in driving impactful results through strategic planning and effective execution. Strong focus on team collaboration and adaptability to dynamic environments. Equipped with essential skills in project management, problem-solving, and effective communication, consistently delivering high-quality outcomes.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
1
1
Romanian
2
2
English
Work History
Senior Specialist Network Technology Support
AT&T Global Network Service Czech Republic
03.2022 - 01.2025
- Deliver network technical support as part of a 24x7 team.
- Troubleshoot and resolve network platform issues, including alarms.
- Investigate and diagnose network issues, triage events, and coordinate root cause analysis.
- Mitigate and remediate complex technology fault conditions across multiple platforms.
- Solve Tier 2 issues independently and collaborate with support teams and vendors as needed.
- Provide technical solutions and project management for various applications and processes.
- Participate in software development project activities, including requirements gathering and technical writing.
- Coordinate and evaluate partnerships with tech vendors and internal resources.
- Lead troubleshooting efforts to recover from complex network problems.
- Identify root causes and implement vendor/IT fixes or design changes.
- Act as a Subject Matter Expert to assist business partners in developing strategies and tech direction.
- Review and approve proposed technical system designs.
- Provide leadership for projects, including developing business cases and defining requirements.
- Lead cross-functional teams on specific issues or projects.
- Review technical documentation and vendor specifications for database adaptation.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
Network Control Specialist
AT&T Global Network Service Czech Republic
02.2020 - 03.2022
- Network Monitoring:Continuously monitor network performance, identifying potential issues and proactively addressing them before they impact users.
- Troubleshooting:Diagnose and resolve network connectivity and performance problems.
- Network Changes:Implement and manage network changes, including upgrades, new services, and security controls.
- Security:Contribute to network security efforts, including vulnerability assessments, penetration testing, and incident response.
- Performance Analysis:Analyze network data to identify trends, bottlenecks, and areas for improvement.
- Documentation:Maintain accurate and up-to-date documentation of network configurations and procedures.
- Coordination:Collaborate with other teams, including network engineering, operations, and security, to ensure seamless network operation.
Senior Associate, Network Engineering
AT&T Global Network Service, Czech Republic
02.2018 - 02.2020
- Design and deploy functional networks (LAN, WLAN, WAN)
- Configure and install software, servers, routers and other network devices
- Monitor network performance and integrity
- Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
- Automate tasks and monitor their effectiveness
- Mentor team members on technical issues
- Create, oversee and test security measures (e.g. access authentication and disaster recovery)
- Communicate with users when needed
- Maintain complete technical documentation
- Suggest improvements to network performance, capacity and scalability
System Administrator and Tech Support
Recensio Nobilis
02.2017 - 01.2018
- Detecting problems, hardware faults and verifying system stability
- Installing OS, configuring apps and software
- Maintaining peak performance and optimization
- Network security and Network service
- Responsible for Monitoring and Analysis
- Network security and Data Flow
- Network congestion
- Equipment maintenance and troubleshooting
- Quality of service
- Insuring network infrastructure and up time
- Wireless and Wired technologies
Service Technician
Tossit
08.2015 - 02.2017
- Installing OS, configuring apps and software
- Retrieving lost or corrupt data
- IT services
- Replacing parts and configure devices
- Maintaining peak performance and optimization
- Equipment maintenance and troubleshooting
- Detecting problems, hardware faults and verifying system stability
- Installing OS, configuring apps and software
- IT services
- Retrieving lost or corrupt data
- Replacing parts and configure devices
- Equipment maintenance and troubleshooting
- Detecting problems, hardware faults and verifying system stability
Network Administrator and Tech Support
AllComputerService
01.2013 - 08.2015
- Detecting problems, hardware faults and verifying system stability
- Helping customers with system configurations and hardware issues
- Installing OS, configuring apps and software
- Retrieving lost or corrupt data
- Replacing parts and configure devices
- Equipment maintenance and troubleshooting
- Maintaining peak performance and optimization
- Network security and Network service
- Responsible for Monitoring, Analysis, and Resolution for customers
- Network security and Data Flow
- Equipment maintenance and troubleshooting
- Coordinating Field Engineers
- Quality of service
- Insuring network infrastructure and up time
- Network congestion
- Wireless and Wired technologies
Network Administrator and Tech Support
Andrisoft
01.2010 - 12.2012
- Responsible for Monitoring and Customers related issues
- Helping customers with configurations and program issues
- Maintaining peak performance and optimization
- Network security and Network service
- Quality of service
Online Marketing
TextLinkBrokers
03.2007 - 12.2009
- Link building services
- Quality search signals
- High PR Web 2.0 Links
- Article creation
- Blog comments
- SEO
System Administrator and Tech Support
Bastion Internet Caffee
02.2002 - 01.2007
- Computer and Network maintenance
- Replacing parts and configure devices
- Troubleshooting hardware and software computer issues
- Installing OS, configuring apps and software
- Server maintenance and network design
- Network security and Network service
- Installing networks on sites and equipment configuration
- Network design and Quality of service
- Network congestion and flow control
- Replacing parts and configure devices
- Maintaining peak performance and optimization
- Server maintenance and Monitoring
- Network security and Network service
Education
Interrupted - Mathematics and Computer Science
University "The West"
09.2013 - 07.2015
Interrupted - Psychology
University "Tibiscus"
10.2008 - 07.2011
Bacalaureat diploma - High School
Grup Scolar Industrial "Electrotimis"
09.2001 - 06.2005
Skills
Networking and wirelessAdvance Software and Hardware troubleshootingMYSQLPHPSEOJAVA BasicRDBMS - FundamentalsUnix Basics AixSAP - Fundamentals
Personal Information
- Date of Birth: 08/26/86
- Gender: Male
- Nationality: Romanian
Preferred Job
Telecommunications engineering technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridLanguages
Romanian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Senior Specialist Network Technology Support
AT&T Global Network Service Czech Republic
03.2022 - 01.2025
Network Control Specialist
AT&T Global Network Service Czech Republic
02.2020 - 03.2022
Senior Associate, Network Engineering
AT&T Global Network Service, Czech Republic
02.2018 - 02.2020
System Administrator and Tech Support
Recensio Nobilis
02.2017 - 01.2018
Service Technician
Tossit
08.2015 - 02.2017
Interrupted - Mathematics and Computer Science
University "The West"
09.2013 - 07.2015
Network Administrator and Tech Support
AllComputerService
01.2013 - 08.2015
Network Administrator and Tech Support
Andrisoft
01.2010 - 12.2012
Interrupted - Psychology
University "Tibiscus"
10.2008 - 07.2011
Online Marketing
TextLinkBrokers
03.2007 - 12.2009
System Administrator and Tech Support
Bastion Internet Caffee
02.2002 - 01.2007
Bacalaureat diploma - High School
Grup Scolar Industrial "Electrotimis"
09.2001 - 06.2005
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