Odalis Reyes
Newark
Summary
Dynamic and reliable professional with extensive experience in customer service and support, including roles at Bank of America and Patriot Home Health Care. Proven ability to enhance client satisfaction through effective communication and tailored support. Skilled in documentation and record keeping, with a strong commitment to legal compliance and client resolution excellence.
Overview
13
13
years of professional experience
Work History
Direct Care Worker
Patriot Home Health Care
Wilmington, DE
01.2021 - Current
- Administered medications according to care plans and safety protocols.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Documented client progress and reported changes to healthcare team.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Collections Recovery Specialist
Bank of America
Newark, DE
01.2020 - 12.2020
- Communicated with customers to negotiate payment plans and resolve account discrepancies.
- Enhanced customer satisfaction by providing empathetic support and offering tailored payment plans to address individual financial situations.
- Processed payments and applied to customer balances.
- Maintained accurate records of customer accounts, payments and payment plans.
- Maintained high volume of calls and met demands of busy and productive group.
- Analyzed customer financial records to determine appropriate payment plan.
Certified Clinical Medical Assistant
Cardiology Physicians
Newark, DE
01.2018 - 08.2019
- Assisted in patient intake processes and maintained accurate medical records.
- Supported physicians during examinations and procedures, ensuring patient comfort and safety.
- Utilized electronic health record (EHR) systems for documentation and data entry efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Certified Clinical Medical Assistant
Total Care Physicians
Wilmington, DE
09.2016 - 03.2018
- Managed appointment scheduling and coordinated follow-up visits for optimal patient flow.
- Monitored inventory levels of medical supplies, ensuring availability for clinical operations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Certified Restaurant Manager
The Chicken House
Newark, DE
02.2013 - 12.2016
- Oversaw daily restaurant operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices and operational procedures.
- Developed and implemented strategies to enhance food quality and presentation standards.
- Managed inventory control processes, minimizing waste while optimizing stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Education
Medical Assistant, EKG Technician And Phlebotomist
Dawn Career Institute
Wilmington, DEHigh School Diploma -
Newark High School
Newark, DE2012
Skills
- Reliability and punctuality
- Client support
- Fast learner
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Legal compliance
- Call center experience
- Customer service
- Documentation and recordkeeping
Timeline
Direct Care Worker
Patriot Home Health Care
01.2021 - Current
Collections Recovery Specialist
Bank of America
01.2020 - 12.2020
Certified Clinical Medical Assistant
Cardiology Physicians
01.2018 - 08.2019
Certified Clinical Medical Assistant
Total Care Physicians
09.2016 - 03.2018
Certified Restaurant Manager
The Chicken House
02.2013 - 12.2016
Medical Assistant, EKG Technician And Phlebotomist
Dawn Career Institute
High School Diploma -
Newark High School