Summary
Overview
Work history
Education
Skills
Languages
Affiliations
IT skills
Timeline
Generic
Oksana  Kononenko

Oksana Kononenko

Bad Kreuznach,Germany

Summary

Friendly and motivated individual with strong communication and teamwork skills. Proficient in multitasking and maintaining positive attitude under pressure. Detail-orientated and able to learn new tasks quickly and effectively. Willing to bring energy and dedication to any other hospitality position.


Overview

9
9
years of professional experience
15
15
years of post-secondary education

Work history

Service employee in the restaurant

Favorite Parkhotel
Mainz, Germany
11.2024 - 08.2025

• Welcoming and seating guests.
• Serve and advise guests on food and beverage selection.
• Responsibility for your own station and control of service processes.
• Billing and cash management.

• Completed customer orders with speed and accuracy.

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Worked flexible hours, covering weekends and bank holidays.

• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

• Informed customers regarding ingredients used to address allergy and dietary issues.

Service employee in the restaurant

BollAnts - SPA im Park
Bad Sobernheim, Germany
08.2023 - 10.2024

• Warmly greeted guests upon arrival to create welcoming atmosphere.

• Serving food and drinks including wine service.

• Responsibility for your own station and control of service processes.
• Cash management and billing guests.

• Took accurate guest orders and relayed information to

kitchen about preferences, requests, or allergens.

• Advised customers on wine and beverage pairings with selected food items.

• Offered friendly, efficient customer service and handled challenging situations with ease.

  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Maintained excellent level of service in busy and demanding restaurant environment.

Service employee in the restaurant

Landotel Fernblick
Hümmerich, Germany
03.2022 - 06.2023

• Welcoming and seating guests.
• Serving and clearing food and drinks.
• Advising guests on food and drink selections
• Billing guests.

  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Advised on food and drink choices based on customer preferences.
  • Advised customers on wine and beverage pairings with selected food items.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Worked collaboratively with kitchen staff for efficient service delivery.

Sales assistant

Grocery Supermarket "Silpo"
Kyiv, Ukraine
02.2019 - 03.2022
  • Conduct presentations about the company's
    promotions and new products.
    • Conduct sales discussions and negotiations.
    • Accept and process telephone and written orders.
    • Commission or conduct market and sales analyses
    • Advise and support customers.

• Collaborated effectively with team members to meet sales targets.

  • Maintained knowledge of current sales promotions.
  • helping customers make informed buying decisions.

• Trained new staff members, fostering a supportive working environment.

  • Assisted customers with product selection for optimal satisfaction.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Collaborated with sales managers to meet target quotas.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

Salesman pet store

Pet store " ZooBonus"
Kyiv, Ukraine
02.2018 - 01.2019

• Advising customers on product selection.
• Selling goods and making recommendations.
• Receiving goods from suppliers and checking expiration dates.
• Participation in inventories and revaluations.
• Execution of cash transactions.

  • Nurtured strong rapport with clients, fostering loyalty and repeat business.
  • Utilised comprehensive understanding of the product range to advise customers effectively.
  • Boosted customer satisfaction by providing exceptional product knowledge and advice.
  • Maintained quality assurance standards for all products and services.

Veterinary assistant

Veterinary Clinic "Vetservice"
Sumy, Ukraine
08.2016 - 01.2018

• Supporting the veterinarian in examining and
treating animals and preparing for surgery.
• Assisting with surgical procedures, anesthesia, and monitoring animals after surgery.
• Performing various manipulations (injections, venous catheterization, wound treatment, blood sampling,
X-rays, ultrasound, laboratory tests).
• Caring for animals that must stay in the clinic for extended periods.
• Feeding the animals, and cleaning boxes and cages.

  • Participated in staff training sessions, updated veterinary knowledge regularly.
  • Performed administrative tasks to enhance clinic efficiency.
  • Administered medication, physiotherapy treatments and bandage changes.
  • Cleaned and sterilised equipment, instruments and materials used to treat animals to minimise risk of infection.
  • Performed diagnostic, preventative and curative veterinary tasks to relieve workload of veterinarians.

Education

Bachelor's Diploma - Veterinary Medicine

National Agrarian University
Sumy, Ukraine
09.2012 - 06.2016

General University Entrance Qualification - Biology, Chemistry and Economics

High School
Romny, Ukraine
09.2001 - 06.2012

Skills

  • Regulatory compliance
  • Reliability and responsibility
  • Punctuality
  • Exceptional interpersonal skills
  • Extensive hospitality background
  • Customer service-oriented
  • Communication skills
  • Effective sales techniques


Languages

Ukrainian
Native
Russian
Advanced
English
Elementary
German
Upper intermediate

Affiliations

  • Literature, Classical Music, Tourism and Sports

IT skills

Working knowledge: MS Office ( Word, Excel, PowerPoint, Outlook)

Timeline

Service employee in the restaurant

Favorite Parkhotel
11.2024 - 08.2025

Service employee in the restaurant

BollAnts - SPA im Park
08.2023 - 10.2024

Service employee in the restaurant

Landotel Fernblick
03.2022 - 06.2023

Sales assistant

Grocery Supermarket "Silpo"
02.2019 - 03.2022

Salesman pet store

Pet store " ZooBonus"
02.2018 - 01.2019

Veterinary assistant

Veterinary Clinic "Vetservice"
08.2016 - 01.2018

Bachelor's Diploma - Veterinary Medicine

National Agrarian University
09.2012 - 06.2016

General University Entrance Qualification - Biology, Chemistry and Economics

High School
09.2001 - 06.2012
Oksana Kononenko