Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Oksana Kovalchuk

Oksana Kovalchuk

Düsseldorf

Summary

Leads Sales Operations and Process Management across order processing, customer communication and accurate record control. Resolves customer issues with clear guidance, improving service quality and trust. Uses Salesforce, SAP and Microsoft 365 to support organised workflows and consistent delivery.

Overview

4
4
Languages
6
6
years of professional experience

Work History

Sales Operations Manager & Prozess Manager

Deutsche Glasfaser Holding GmbH
Düsseldorf
06.2022 - 09.2026
  • Managed comprehensive order processing from initial receipt through to delivery, maintaining accurate records throughout.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.

Customer Service Agent

BPO Nextdoor (Outsourcing compavy for Tchibo GmbH)
Lviv, Ukraine
11.2021 - 04.2022
  • Assisted customers with product-related questions, feedback and complaints.
  • Resolved customer queries over phone and by email.
  • Addressed customer service enquires quickly and accurately.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.

Housing Industry Order Manager

Trio-Consalt GmbH (for Deutsche Glasfaser GmbH)
Lviv, Ukraine
07.2020 - 11.2021

Education

Master's - Tourism

Volyn National University
Lutsk, Ukraine
01-2021

Bachelor's - German Philology

Volyn National University
Lutsk, Ukraine
06-2019

Secondary School
Lutsk, Ukraine
06-2015

Skills

  • Order management
  • CRM systems
  • Sales reporting
  • Data analysis
  • Microsoft Excel
  • Microsoft 365
  • Process mapping
  • Visual communication

Languages

Ukrainian
First Language
German
Advanced
C1
English
Upper Intermediate
B2
Swedish
Elementary
A2

Timeline

Sales Operations Manager & Prozess Manager

Deutsche Glasfaser Holding GmbH
06.2022 - 09.2026

Customer Service Agent

BPO Nextdoor (Outsourcing compavy for Tchibo GmbH)
11.2021 - 04.2022

Housing Industry Order Manager

Trio-Consalt GmbH (for Deutsche Glasfaser GmbH)
07.2020 - 11.2021

Master's - Tourism

Volyn National University

Bachelor's - German Philology

Volyn National University

Secondary School
Oksana Kovalchuk