Oksana Tymchenko
Frankfurt am Main
Summary
Highly energetic and detail-oriented specialist with many years of customer satisfaction and success in planning and executing small to large events from start to finish while maintaining highest levels of client satisfaction. Adept in creating robust team relationships for smooth and satisfying work.
Overview
8
8
years of professional experience
Work History
Group Sales Coordinator
Premier Inn Holding GmbH
Frankfurt Am Main, Germany
03.2022 - Current
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Swift and efficient processing of inquiries. Analyzing requests and generating the most appropriate offers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Streamlined internal processes for improved team efficiency and communication.
Event Executive
Saadiyat Rotana Resort & Villas
Abu Dhabi, United Arab Emirates
10.2019 - 01.2022
- Enhanced event attendee satisfaction by effectively coordinating all event logistics and ensuring smooth operations.
- Facilitated effective communication among team members during the planning stages, fostering a collaborative environment that encouraged success.
- Delivered exceptional customer service to attendees, promptly addressing inquiries and resolving issues onsite.
- Implemented post-event evaluations to gather feedback from attendees, using insights to inform future improvements in event planning strategy.
Groups Sales & Planning Administrator
Marriott Downtown Abu Dhabi
Abu Dhabi, United Arab Emirates
09.2018 - 10.2019
- Managed high-volume reservation requests for multiple MICE groups, events, ensuring seamless execution.
- Improved customer satisfaction with timely and accurate coordination with all hotel departments.
- Collaborated with sales teams to upsell event packages and maximize revenue potential.
- Maintained excellent relationships with clients, providing regular updates on reservation statuses and changes.
- Resolved guest concerns promptly and professionally, resulting in positive feedback and repeat business.
Front Desk Agent, Concierge
Marriott Downtown Abu Dhabi
Abu Dhabi, United Arab Emirates
03.2016 - 09.2018
Education
BBA - Tourism And Travel Management
V. N. Karazin Kharkiv National University
Kharkiv, Ukraine07.2013
Skills
- Event Sales
- Cross-Functional Teams Leadership
- Operations Oversight
- Budgeting and Finance
- Schedule Management
- Crisis Management
- Event Billing
- Guest Relations
- Event Planning
- Languages: English, German, Ukrainian, russian
Hobbies and Interests
- Travel
- Volunteering
- 3D Max interior design
- Art
- Sightseeing
- Sport
References
- Charlene Wittig, Premier Inn Holding GmbH, Team Leader Gruppenabteilung, charlene.wittig@whitbread.com
- Sarkis Demirjian, Saadiyat Rotana Resort & Villas, Director of Events, sarkis.demirjian@rotana.com
Timeline
Group Sales Coordinator
Premier Inn Holding GmbH
03.2022 - Current
Event Executive
Saadiyat Rotana Resort & Villas
10.2019 - 01.2022
Groups Sales & Planning Administrator
Marriott Downtown Abu Dhabi
09.2018 - 10.2019
Front Desk Agent, Concierge
Marriott Downtown Abu Dhabi
03.2016 - 09.2018
BBA - Tourism And Travel Management
V. N. Karazin Kharkiv National University