Olga Cotelnic
Global Program Manager
Fribourg
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Global Scaling Program Manager
AWS
Bern, Switzerland
05.2023 - Current
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Participated in pilot tests and revised programs based on feedback and results. Tested automated tool to create bulk AWSENTRAL (SFDC) cases that reduced time needed in case generation from specialists by 50%.
- Ability to bring clarity and structure to completely ambiguous situations, leveraging rigorous operating models that target right customers, standard SOPs and interlocks with strategic partners (marketing, SA, DG), delivering incremental $98m RI SP commitment (49x improvement vs. 2022 impact $2m), across 16 centralized and standardized webinars WW in 2023.
- Led end-to-end creation of WW Cost Optimization Academy, each event was successful in selling RI or SP with average of 5 achieved per session (+25% vs. target) and total of $98m customer revenue committed to AWS (+22.5% vs. target).
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
Customer Optimization & Enablement Specialist
AWS
London Greater, United Kingdom
06.2019 - 05.2023
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
- Developed strong client relationships through consistent communication and attentive service.
Customer Success Manager EMEA
MariaDB Corp.
London, United Kingdom
12.2017 - 06.2019
- Customer Success Manager with over 8 years of experience providing skillful support to customers and partners in B2C and B2B sectors.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
Demand Generation Manager
MariaDB Corp.
London, United Kingdom
02.2016 - 12.2017
- Consistently met or exceeded sales targets through diligent lead generation and effective negotiation skills.
- Managed complex sales cycles for key accounts, resulting in increased revenue generation.
Demand Generation Manager
Google
Dublin, Ireland
05.2015 - 12.2015
- Developed a comprehensive understanding of target personas, enabling more personalized outreach efforts that resonated with potential customers.
- Developed targeted marketing programs for increased customer conversion rates.
Education
Master's Degree - Business Administration And Management
University of Nice Sophia Antipolis
Nice, France 09.2014 - 05.2015
Bachelor degree - Business And Management
University of Nice Sophia Antipolis
Nice, France 09.2010 - 05.2014
Skills
Salesforce, RDBMS, Jira
Advanced: French, English
Basic: Spanish
Quick learner, excellent at working under pressure
Conflict resolution, Quality Leadership
Client Database Management
Salesforce, RDBMS, Jira
Event Planning and Execution
Project Management
Time management abilities
Organizational Skills
Business Development
Partnerships and Resource Mobilization
Interpersonal Skills
Certificates Courses
- Economics and Management
- Small-Medium-Sized Enterprises: Innovation Growth Management
- President of the Association of Moldovans in the UK (AMMB)
- Project Coordinator at Rotary Club Moldova
- Sales Fundamentals of the Pareto Law training programme (2016)
Affiliations
Amazon Inclusion Ambassador
Certification
PgMP - Program Management Professional
Timeline
PgMP - Program Management Professional
07-2024
Global Scaling Program Manager
AWS
05.2023 - Current
Customer Optimization & Enablement Specialist
AWS
06.2019 - 05.2023
Customer Success Manager EMEA
MariaDB Corp.
12.2017 - 06.2019
Demand Generation Manager
MariaDB Corp.
02.2016 - 12.2017
Demand Generation Manager
Google
05.2015 - 12.2015
Master's Degree - Business Administration And Management
University of Nice Sophia Antipolis
09.2014 - 05.2015
Bachelor degree - Business And Management
University of Nice Sophia Antipolis
09.2010 - 05.2014