Olga Johanna Troeger
International Economics, Busines Administration And Political Sciences
Berlin
Summary
Results-driven business professional with extensive experience in shaping business strategies and fostering innovation. Strong focus on team collaboration, achieving results, and adapting to changing needs. Demonstrated expertise in strategic planning and team leadership. Offers a unique blend of creativity and analytical thinking, well-suited for dynamic and entrepreneurial environments. Eager to contribute and grow in this field, with a solid foundation in strategic planning and market analysis, strong problem-solving skills, and the ability to adapt quickly. Ready to utilize and further develop these skills in a Head of Business Development role.
Overview
19
19
years of professional experience
6
6
Languages
Work History
Co-Founder CEO & COO
AIQ Europe
02.2025 - Current
- Company Overview: AIQ Europe is dedicated to promoting ethical, responsible, and inclusive AI adoption
- Our commitment to applying intelligence intelligently guides our efforts in AI Readiness Assessments, AI literacy, consultancy, compliance, and strategic implementation
- As CEO and COO, I am committed to ensuring that our organization remains at the forefront of ethical AI practices, fostering innovation while upholding the highest standards of AI Responsibility. In my expanded role, I will continue to focus on Strategic Leadership, Operational Excellence, Ethical Commitment
- I am also making sure we have streamlined operational processes for improved efficiency and cost reduction.
- Grew the customer base through targeted outreach and networking events.
- Established foundational processes for business operations.
- Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers'' needs and preferences.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
- Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers' needs and preferences.
Co-Founder & COO
AIQ Europe
05.2024 - 01.2025
- Company Overview: Founded in Berlin in 2024, AIQ Europe specializes in AI readiness assessments using our unique AIQ Score, strategic AI implementation guidance, and regulatory compliance support, as well as providing tailored literacy programs.
- At AIQ Europe, we believe in human-centered design and deeply care about helping organizations build comprehensive Responsible AI Frameworks that ensure ethical and societal principles are respected
- As the co-founder and COO my focus was on shaping the operational future of our organization.
- Growed the customer base through targeted outreach and networking events.
- Established foundational processes for business operations.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Drove company expansion into new markets, increasing overall brand visibility and recognition.
Co-Founder & Vice President
EntscheidungsInstitut e.V
05.2023 - Current
- Company Overview: A think-tank focused on operational excellence and strategic operations, driving the development of innovative methods for organizational readiness
- In addition to my own company, I am responsible for leading the fields of Operational Excellence and strategic operations at the EntscheidungsInstitut e.V
- Grew the customer base through targeted outreach and networking events.
- Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers'' needs and preferences.
Founder & CEO
Tröger Peña International Consulting
12.2023 - Current
- Company Overview: A boutique consulting firm assisting companies in achieving their objectives through digital and business transformation initiatives
- I specialize in bridging the gap between people and technology and have a proven track record of success in this area
- I offer the following services: E2E Operational Excellence Strategy, Process Management & Design, Leadership coaching for decision-making skills, Strategic Partnerships Strategy
- Additionally, I offer speaking engagements like keynotes and podcasts to inspire and empower individuals
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Sr. Manager, Partner & Operations Management Central & Southern Europe (CSEU)
eBay GmbH
06.2018 - 11.2023
- Company Overview: A global e-commerce company that provides a platform for buying and selling goods
- Led cross-functional teams to achieve project milestones and deliver high-quality results (7 employees)
- Operational Excellence Departmental Lead
- Manager Delivery Experience products and services & Operations for Germany, France, Italy, and Spain
- KPI’s Manager across CSEU markets
- Strategic Partnerships Manager across CSEU for Carriers, and third-party providers
- Strategic Relationships Manager internal stakeholders in CSEU, US, UK, China, and Australia
- CSEU departmental Budget management
- Cross-regional and cross-functional operational crisis response manager
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
Manager Service Design and Operational Excellence Germany
eBay Customer Support GmbH
09.2015 - 06.2018
- Company Overview: A subsidiary of eBay focused on customer support services
- People Manager (2 employees)
- Site Lead responsible for installing the Lean Six Sigma thinking and ways of working in the organization
- Site Lead for Business Process Improvement, including Process Design and Process Management & Auditing, SOP Auditing
- Process design for Customer Retention programs
- Yellow and Green Belt consulting, teaching, coaching, and certification
- Cross-functional Program Manager, including Change Management strategy, Service Design and Productivity improvements
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
LSS Black Belt Business Process and Project Manager
eBay International AG
12.2013 - 09.2015
- Company Overview: A global e-commerce company that provides a platform for buying and selling goods
- Responsible for identifying, leading, and implementing large-scale, high-impact improvement projects
- Responsible for establishing new critical business metrics
- Internal Consultant providing actionable insights and recommendations to the business
- Cross-regional and cross-functional Continuous Process Improvement Program and Project lead
- Process Manager responsible for creating clear, understandable Process Documentation, including SOPs and process maps
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Business Process Analyst
eBay International AG
04.2006 - 11.2013
- Company Overview: A global e-commerce company that provides a platform for buying and selling goods
- Process Design, Maintenance, Monitoring, Optimization & Communication
- Cross-regional and cross-functional Continuous Process Improvement Program and Project lead
- Process Manager responsible for creating clear, understandable Process Documentation, including SOPs and process maps
- Assessed business processes and identified ways to boost improvement.
- Collaborated with upper management to drive strategy and implement new processes.
- Presented findings from process analyses to senior management, securing buy-in for recommended improvements and facilitating implementation efforts.
- Facilitated training sessions for employees on newly implemented processes, ensuring seamless adoption across the organization.
- Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Provided ongoing support to team members during transition periods following process updates, minimizing disruption and maintaining productivity levels.
- Actively participated in continuous improvement initiatives, fostering a culture of innovation and growth within the organization.
- Performed root-cause analysis on recurring issues within existing processes, identifying solutions that addressed underlying causes effectively.
- Assisted in developing departmental strategies for process improvement, aligning initiatives with overall organizational goals.
- Served as a subject matter expert on business process analysis methodologies within the organization, mentoring junior team members as needed.
Co-Founder & COO
AIQ Europe
05.2024 - 01.2025
- Company Overview: AIQ Europe is dedicated to promoting ethical, responsible, and inclusive AI adoption
- Our commitment to applying intelligence intelligently guides our efforts in AI Readiness Assessments, AI literacy, consultancy, compliance, and strategic implementation
- As COO, my focus is on shaping the operational future of our organization. I lead the comprehensive strategic AI implementation of AI solutions for the clients we serve, I am in charge of growing our customer base and making sure our customers get what they expect from us while scaling our business with the right funding strategy.
Education
Diploma (4+1- Bachelor And Master Degree) - Finances And International Relations
Universidad Externado De Colombia
Bogotá, Colombia´09-1999
Diploma - International Program for Political and Social Sciences
Institut D´Études Politiques De Paris
Paris 10.1997 - 7 1998
High School Diploma -
Rochester School
Bogota06-1994
Skills
Microsoft Office Proficiency
Operational Excellence
Change Strategy Development
Executive Leadership Coaching
Effective Process Management
Strategic Goal Setting
Project management
Data Interpretation
Effective Conflict Resolution
Financial Oversight
Strategic Networking
Analytical Problem-Solving
Sector Expertise
Strategic Decision-Making
Visionary Entrepreneurial Guidance
Analytical thinking
Future-Oriented Thinking
Strategic Business Development
Personal Accountability
Teamwork and collaboration
Analytical and critical thinker
Other
Keynotes:
- 09/22, eBay Open, Berlin, Improving Delivery Experience on eBay
- 07/23 Epitech Executive, Berlin, Multicultural Leadership
- 10/24 Frankfurter EntscheiderKonferenz., Frankfurt, Wer entscheidet: der Mensch oder die Maschine?
Websites:
- www.aiqeurope.com
- www.troegerconsulting.com
- www.entscheidungsinstitut.de
- https://www.linkedin.com/in/olga-troeger/
Podcasts:
- https://open.spotify.com/playlist/6iavOWKkVCTOcEoTlQSpz5?si=b2c3642b221a4387
Author:
- https://www.thalia.de/shop/home/artikeldetails/A1073373912https://linktr.ee/olgatroeger
- https://www.linkedin.com/company/aiqeurope/?viewAsMember=true
Post Graduate Education
- 02/25, The London School of Economics and Political Science, Ethics of AI (ongoing)
- 05/23, The London School of Economics and Political Science, MBA Essentials, 93%
- 06/18, eBay Inc, Leader as Coach
- 12/14, SQT Ireland, Black Belt Lean Six Sigma Certificate
- 02/09, eBay, Project & Program Manager Certificate
Nationalities
- German
- Colombian
Personal Information
- Number of Children: 1
- Marital Status: Engaged
Timeline
Co-Founder CEO & COO
AIQ Europe
02.2025 - Current
Co-Founder & COO
AIQ Europe
05.2024 - 01.2025
Co-Founder & COO
AIQ Europe
05.2024 - 01.2025
Founder & CEO
Tröger Peña International Consulting
12.2023 - Current
Co-Founder & Vice President
EntscheidungsInstitut e.V
05.2023 - Current
Sr. Manager, Partner & Operations Management Central & Southern Europe (CSEU)
eBay GmbH
06.2018 - 11.2023
Manager Service Design and Operational Excellence Germany
eBay Customer Support GmbH
09.2015 - 06.2018
LSS Black Belt Business Process and Project Manager
eBay International AG
12.2013 - 09.2015
Business Process Analyst
eBay International AG
04.2006 - 11.2013
Diploma - International Program for Political and Social Sciences
Institut D´Études Politiques De Paris
10.1997 - 7 1998
Diploma (4+1- Bachelor And Master Degree) - Finances And International Relations
Universidad Externado De Colombia
High School Diploma -
Rochester School