Oliver Mudzana
Administration
Osterholz Scharmbeck
Summary
Dynamic problem solver with a proven track record at Amazon Logistics, recognized for enhancing customer satisfaction and streamlining processes. Skilled in data analysis and critical thinking, I excel in team collaboration and strategic planning, consistently achieving productivity targets while mentoring peers to foster growth and innovation.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Inbound Problem Solver
Amazon Logistics
05.2025 - Current
- Reduced wait times for callers by prioritizing urgent requests and effectively managing workload.
- Recognized by management for exceptional performance in maintaining high levels of customer satisfaction while meeting or exceeding productivity targets.
- Assisted in the development of standardized procedures for handling common inbound issues, streamlining problem-solving processes.
- Handled escalated calls professionally, working diligently to find suitable resolutions that satisfied both parties involved.
Outbound Problem Solver
Amazon Logistics
07.2024 - 03.2025
- Enhanced team productivity by providing ongoing support and training on outbound processes and procedures.
- Evaluated root causes of recurring issues in the outbound process, developing corrective actions and preventive measures to minimize future occurrences.
- Reduced order processing times with efficient investigation and resolution of shipping discrepancies.
- Maintained a safe work environment by enforcing compliance with safety protocols during all outbound tasks.
Marketing Consultant
Gold Leaf Tobacco Zimbabwe
01.2022 - 06.2023
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Conducted thorough market research to identify emerging trends and inform strategic decisionmaking.
- Conducted market research and reported on clients' competition.
Marketing Programs Lecturer
Trust Academy
01.2022 - 06.2023
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
Sales Team Leader
British American Tobacco Zimbabwe
01.2014 - 07.2020
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
Education
BBA - Marketing Management
Institute of Marketing Management
South Africa04.2011
Skills
Data interpretation
Assertiveness
Critical thinking
Team collaboration
Strategic planning
Root-cause analysis
Data analysis
Process optimization
Computer skills
Problem-solving
Excellent communication
Self motivation
Timeline
Inbound Problem Solver
Amazon Logistics
05.2025 - Current
Outbound Problem Solver
Amazon Logistics
07.2024 - 03.2025
Marketing Consultant
Gold Leaf Tobacco Zimbabwe
01.2022 - 06.2023
Marketing Programs Lecturer
Trust Academy
01.2022 - 06.2023
Sales Team Leader
British American Tobacco Zimbabwe
01.2014 - 07.2020
BBA - Marketing Management
Institute of Marketing Management