Oliver Neunkirchen
Berlin
Kurzprofil
Sales and Account Management leader with extensive experience building and leading high-performing teams. Proven track record of leading teams of up to 50 employees, developing sales strategies and driving performance through clear KPIs, coaching and employee development. Hands-on leader with a strong track record in building teams and structures from the ground up and turning strategic objectives into measurable results.
Übersicht
2
2
Languages
13
13
years of post-secondary education
8
8
years of professional experience
Berufserfahrung
Team Lead Service & Support
BERLIN DIREKT VERSICHERUNG
Berlin
11.2025 - heute
- Built and established a new Service & Support organization in an corporate structure from the ground up, growing the team to 55 employees
- Disciplinary and functional leadership of a service & support organization with 55 employees and two team coordinators
- Strategic development and continuous advancement of the service & support function
- Partner management for six insurance sectors reporting to me
- Responsibility for KPIs, performance management and achievement of operational targets
- Leading and developing employees through structured feedback, coaching and performance management
- Responsibility for recruitment, onboarding and employee development
- Ensuring high-quality customer service and effective support operations
Head of Account Management Demand
MARTA GMBH
Berlin
05.2023 - 10.2025
- Professional and disciplinary leading of two team leads and a total headcount of 14 employees
- Developed and implemented team strategies to enhance employee motivation and performance to achieve 10% month over month growth
- Procedural and structural redesign of the entire sales funnel and workflows
- Contributed to higher customer retention rates by introducing innovative approaches in account management
HEAD OF ACCOUNT MANAGEMENT TRAINING, COACHING & EMPLOYEE DEVELOPMENT
IFM- Institut für Managementberatung
11.2022 - 05.2023
- Sabbatical and personal development
Regional Manager Sales / Head of Account Management
HOMEDAY GMBH
Berlin
05.2022 - 11.2022
- Disciplinary leading of five team leads and a total headcount of 80 employees
- Strategical planning of my region east west
- Designed and implemented incentive programs and reward systems to boost productivity
- Conducted funnel analyses and performance reviews to improve efficiency and achieve team goals
- Further education in Recruiting and Employer Branding
- Personnel marketing and Content creation
- Recruiting methods and Controlling
Team Lead Inside Sales
YOURDELIVERY GMBH
Berlin
04.2021 - 05.2022
- Building Salesforce dashboards and reports for data insides and performance reviews
- Radical candor feedback culture
- Agile working using Scrum
- OKR strategy: planning and implementation linked by two weekly sprints with review & retro perspectives
- Restructuring of the job profiles of my team members and specification in their core competencies
- Conducted gap analyses and utilized the WillSkill Matrix to identify individual growth areas
Deputy Team Lead Telemarketing / Team Lead Sales
OUTFITTERY GMBH
10.2017 - 03.2021
- Planning, managing and controlling of various sales campaigns and projects
- Capacity and forecast planning for sales department
- Planning and implementation of the sales strategy and customer acquisition strategies
- Communication trainer for sales department
- Planning, organization and implementation of education and communication training
- Diversity and inclusion trainings
- Planning, organization, implementation as well as performance analysis of marketing campaigns
- Communication training in telemarketing
- Control and quality assurance of marketing
Ausbildung
Study Political Science - Political Science
TU Darmstadt
01.2016 - 12.2017
High School Diploma -
Karl-Kübel-School Bensheim
Bensheim 01.2014 - 12.2016
Handelsfachwirt - Handelsmanagement
University Hagen
01.2011 - 12.2014
Education to state-recognized - Fashion Designer
Fashion Academy Mannheim
01.2007 - 12.2010
Kompetenzen
- Communication excellence
- Cross-functional team coordination
- Motivational leadership
- Methodical planning
- Skills matrix tracking
- Strategic thinking capabilities
- SalesForce
- Tableau
- Confluence
- Pipedrive
- Notion
- Aircall
Languages
German
Proficient
C2
English
Upper intermediate
B2
Benutzerdefiniert
www.linkedin.com/in/oliver-neunkirchen
Zeitleiste
Team Lead Service & Support
BERLIN DIREKT VERSICHERUNG
11.2025 - heute
Head of Account Management Demand
MARTA GMBH
05.2023 - 10.2025
HEAD OF ACCOUNT MANAGEMENT TRAINING, COACHING & EMPLOYEE DEVELOPMENT
IFM- Institut für Managementberatung
11.2022 - 05.2023
Regional Manager Sales / Head of Account Management
HOMEDAY GMBH
05.2022 - 11.2022
Team Lead Inside Sales
YOURDELIVERY GMBH
04.2021 - 05.2022
Deputy Team Lead Telemarketing / Team Lead Sales
OUTFITTERY GMBH
10.2017 - 03.2021
Study Political Science - Political Science
TU Darmstadt
01.2016 - 12.2017
High School Diploma -
Karl-Kübel-School Bensheim
01.2014 - 12.2016
Handelsfachwirt - Handelsmanagement
University Hagen
01.2011 - 12.2014
Education to state-recognized - Fashion Designer
Fashion Academy Mannheim
01.2007 - 12.2010