Oliver Wood
Hamburg
Summary
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Caravan Sales
Park Resorts
Breakfast Service
Heikotel Hamburg
01.2022 - Current
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Increased team productivity with effective communication and collaboration strategies.
Caravan Sales Person
Park Resorts
03.2015 - 02.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
British Army Blues and Royals
British Army
01.2005 - 03.2014
Education
High School Diploma -
Sedbergh International Boarding School
Sedbergh 09.2002
Skills
- Budgeting and Forecasting
- Time Management
- Computer Literacy
- Booking Management
- Team Leadership
- Problem Solving
- Sales Techniques
- Customer Service Excellence
- Organizational Skills
- Financial Oversight
- Employee Motivation and Guidance
Languages
German
Intermediate (B1)
Timeline
Breakfast Service
Heikotel Hamburg
01.2022 - Current
Caravan Sales Person
Park Resorts
03.2015 - 02.2019
British Army Blues and Royals
British Army
01.2005 - 03.2014
Caravan Sales
Park Resorts
High School Diploma -
Sedbergh International Boarding School
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