OLUMIDE AJIDAHUN
IT Professional
Wildau
Summary
Dedicated and versatile professional with a strong background in IT. Possessing excellent interpersonal skills, technical proficiency, and a commitment to exceptional client support. Skilled in troubleshooting technical issues, resolving queries, and ensuring smooth operations through proactive problem-solving. Experienced in collaborating across teams to deliver effective solutions and enhance customer satisfaction.
Seeking to leverage expertise in IT support to contribute to organizational success.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
IT System Electronics Engineer
WG SYSTEMS E.K.
06.2024 - Current
- 1st and 2nd level support.
- Replacement and maintenance of IT systems at the terminals and gates of Berlin Brandenburg Airport.
- Incident management with corresponding documentation in the ticketing system.
- Installation and reimaging of computer systems as required.
- Installation and relocation of required hardware components, including monthly surface cleaning of workstations and refilling of consumables.
- Troubleshooting of software and hardware issues, as well as performing necessary hardware repairs.
- Reinstallation and deinstallation of software as required, along with computer configuration and adjustment of software settings.
Account Payable Helpdesk Specialist
Capgemini/ CSL Behring GmbH
04.2023 - 12.2023
- Utilising kofax, sorting, scanning, validating, registering and archiving documents according to defined procedure.
- Supported accounts payable team with troubleshooting and resolving invoice processing issues.
- Efficiently managed vendor accounts, ensuring accurate and timely payments.
- Collaborate with CSL and Capgemini teams to ensure timely resolution of account payable issues.
- Utilised SAP Dolphin system to troubleshoot and resolve invoice processing discrepancies and payment status concerns.
IT Support Specialist
The Winning Box/ The British International School
12.2021 - 10.2022
- Provided proactive technical support to end staff and resolved IT issues efficiently.
- Hardware, software and network Troubleshooting and prioritizing technical problems.
- Completed hardware implementations, procurement, deployment, upgrades and repairs.
- Ensure all systems windows and phones OS are kept up to date.
Technical Assistant
Offenbach University of Arts and Design
10.2019 - 11.2019
- Assisted with troubleshooting technical issues to provide timely solutions for clients.
- Maintained and ensured the proper management of cables and hardware, screens and VR.
Customer Service Representative
JK Furniture and Decorations
11.2015 - 09.2019
IT Support Technician
BlueScripts IT Institute
05.2015 - 11.2015
- Imaging, configuring and installing systems for users as well as decommissioning retired systems.
- Provided technical support for computer hardware and software issues for staff.
- Installed operating systems and software applications, ensuring proper functionality and compatibility.
Education
Full-Stack Web Development - Web Development Bootcamp
Iron Hack
Berlin 12.2023 - 03.2024
Windows Server Management and Security - Management Information Systems
Coursera
01.2023 - 03.2023
ITIL 4 - Management Information Systems
Coursera
11.2022 - 12.2022
Master of Arts - Anglophone, Literary, Cultural And Media Studies
Justus-Liebig Universitat
Giesen, Germany 05.2019 - 12.2022
Google IT Support Professional Certificate - Information And Communication Technology
Coursera And Google
08.2021 - 01.2022
Enterprise Resource Planning with SAP S/4HANA (TS410) - Business Information Systems
Brandenburg University of Applied Sciences
Brandenburg, Germany 05.2021 - 09.2021
Bachelor of Arts - English Language And Literary Studies
Ekiti State University
Nigeria 04.2009 - 01.2014
Diploma in Computer Studies - Computational Science
SUBEB / Ekiti State University
Nigeria 01.2007 - 09.2007
Skills
Active Directory
Ticketing
Hardware & Software Troubleshooting
IT Support
Problem Solving
Windows
Linux
Networking
Cloud Computing
Windows Server and Security
Software Installation
Microsoft Office
SAP
Collaboration
Communication Skills
Customer Service
Time Management
Relationship management
HTML
CSS
JavaScript
React
Git
RESTAPIs
Nodejs
Expressjs
MongoDB
Adaptation
Training
- The Complete Web Developer Course, Udemy, 08/01/23, 12/31/23
- IT Technical Support and Help Desk Training, Impact IT Training School, London, England, 07/01/22, 08/31/22
Certification
Customer Service Foundations, National Association of State Boards of Accountancy (NASBA)
Timeline
IT System Electronics Engineer
WG SYSTEMS E.K.
06.2024 - Current
Full-Stack Web Development - Web Development Bootcamp
Iron Hack
12.2023 - 03.2024
Account Payable Helpdesk Specialist
Capgemini/ CSL Behring GmbH
04.2023 - 12.2023
Windows Server Management and Security - Management Information Systems
Coursera
01.2023 - 03.2023
ITIL 4 - Management Information Systems
Coursera
11.2022 - 12.2022
IT Support Specialist
The Winning Box/ The British International School
12.2021 - 10.2022
Google IT Support Professional Certificate - Information And Communication Technology
Coursera And Google
08.2021 - 01.2022
Enterprise Resource Planning with SAP S/4HANA (TS410) - Business Information Systems
Brandenburg University of Applied Sciences
05.2021 - 09.2021
Technical Assistant
Offenbach University of Arts and Design
10.2019 - 11.2019
Master of Arts - Anglophone, Literary, Cultural And Media Studies
Justus-Liebig Universitat
05.2019 - 12.2022
Customer Service Representative
JK Furniture and Decorations
11.2015 - 09.2019
IT Support Technician
BlueScripts IT Institute
05.2015 - 11.2015
Bachelor of Arts - English Language And Literary Studies
Ekiti State University
04.2009 - 01.2014
Diploma in Computer Studies - Computational Science
SUBEB / Ekiti State University
01.2007 - 09.2007