Omaid Amiri
IT-Manager, Service Delivery ,
Hamburg,HH
Overview
19
19
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Service Dellivery Germany & France
William Grand & Sons
02.2021 - Current
- IT Infrastructure & Planning: Led office seating plan, new server room planning, and meeting room design, including budgeting and implementation.
- IT Operations Management: Oversaw IT operations across Germany and France, ensuring seamless technology support for business functions.
- Telecom & Contract Management: Managed Vodafone contracts and telecom services, optimizing plans for cost efficiency and performance.
- Budget & Financial Oversight: Developed and managed the annual IT budget, ensuring cost-effective allocation of resources.
- Procurement & Vendor Management: Handled procurement and invoice management for IT equipment, software, and third-party services (Airkey, Vodafone, Efax, Telekom).
- User Lifecycle Management: Led onboarding and offboarding processes, including account creation, access management, and IT inductions.
- Asset & Infrastructure Management: Maintained asset tracking, conducted regular audits, and managed office IT infrastructure, including desk setups, server rooms, and meeting room technology.
- Project Leadership: Led strategic IT projects, including the France Project, ensuring successful execution and alignment with business objectives.
- Vendor & Stakeholder Collaboration: Coordinated with third-party vendors for key business initiatives, including events, CEO visits, office setups, and electrician work.
- Technical Support & Compliance: Provided technical support for network, hardware, and software issues, ensuring compliance with security protocols, access control, and equipment resets.
IT-Manager Germany,Austria,Netherland,Switzerland
Juul Labs Germany GmbH
02.2019 - 01.2021
- Strategic IT Leadership: Act as the primary liaison between IT, local, and remote businesses, aligning IT demands with business strategy and operational needs.
- Business Partner & Stakeholder Management: Establish trusted relationships with key business executives, including GMs, FDs, and HR leaders, serving as the focal point for IT service delivery.
- Technology Innovation & Optimization: Identify and implement innovative IT solutions to drive business efficiency and competitive advantage.
- IT Service Management: Define, document, and manage IT services, ensuring seamless integration into the IT Service Catalogue.
- Infrastructure & Expansion Support: Oversee IT infrastructure, supporting business expansion into new markets and facilities while ensuring adherence to global IT standards.
- End-User Computing & Support: Ensure end-user support and IT services meet predefined SLA/KPI targets across EMEA locations, including VIP support for high-impact incidents.
- Vendor & Contract Management: Liaise with vendors, manage IT procurement, ensure timely payments, and oversee GSM mobile contracts for EMEA.
- Hardware & Asset Lifecycle Management: Plan and execute hardware rollouts for new markets, manage RMA/returns, and decommission outdated equipment.
- Change & Risk Management: Drive change management initiatives, ensuring smooth adoption of new technologies while mitigating risks.
- Systems Administration: Oversee Active Directory, Group Policy, email security, and IT infrastructure to ensure a secure and compliant environment.
- Training & Development: Train new IT support team members, ensuring alignment with corporate IT policies and best practices.
- Corporate IT & AV Support: Implement and maintain corporate devices, manage AV Zoom Room 'All Hands' meetings.
System Administrator Germany,Austria &Switzerland
Diageo Germany GmbH
08.2015 - 02.2019
- System Deployment & Configuration: Installed PC images and configured workstations to ensure seamless user experience.
- Data & Application Recovery: Provided user data and application recovery, minimizing downtime and ensuring business continuity.
- Technical Troubleshooting & Support: Diagnosed and resolved network connectivity, hardware, and software issues using advanced diagnostic tools.
- Vendor Management & Escalation: Collaborated with vendor support teams to resolve technical issues and escalated complex problems to ensure resolution within SLA.
- IT Project Implementation: Led Windows 7 to 10 rollout projects across multiple regions, ensuring smooth deployment.
- Onsite & Remote Support: Provided onsite troubleshooting for laptops, IP telephony, and network printers, as well as remote support for sales teams.
- IT Service Management: Utilized ServiceNow ticketing system for incident tracking and resolution.
- User Administration: Managed Active Directory, handling user provisioning, access rights, and security policies.
- End-User Computing & Service Improvement: Identified and implemented improvements in IT service delivery, enhancing operational efficiency.
- Device Management & Support: Served as the single point of contact for all IT-related issues, including installation and support for iOS and Android devices.
Intermittent Finance Analyst
Diageo Germany GmbH
04.2017 - 08.2017
- Generate sales Reports
- Update quarterly Performance Report
- Update the panning for AOP
Internship in IT
Am-GmbH Hamburg
12.2014 - 02.2015
- Creating user accounts with Admin access for different applications
- Creating client accounts based on the application type and location
- Bug analysis
- Accepting of documents and system installations
IT Support
Preston University PIMSAT
09.2008 - 12.2012
- Network Management
- PC-Administration: Windows Installation, Data Backup, Software installation
- Installation/Management Internet Server/Proxy Server
- Managing 3 Computer Labs
Brand Ambassador
Unilever Limited
01.2007 - 12.2007
- Planning and executing the awareness of the upcoming brands
- Advertise different brands in different location, Universities Mess shopping malls
Call Center Trainer
Bell Canada
06.2006 - 12.2006
- Train new agents and make sure that increasing productivity, reducing costs, generating more revenue
- Respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services
Call Center Agent
Bell Canada
01.2006 - 06.2006
- Respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services
Education
Bachelor of Science -
Information Technology
01.2009 - 01.2013
Habibiya High School - undefined
01.1996 - 01.2008
Skills
Windows 7-11 Operating Systems
Timeline
Service Dellivery Germany & France
William Grand & Sons
02.2021 - Current
IT-Manager Germany,Austria,Netherland,Switzerland
Juul Labs Germany GmbH
02.2019 - 01.2021
Intermittent Finance Analyst
Diageo Germany GmbH
04.2017 - 08.2017
System Administrator Germany,Austria &Switzerland
Diageo Germany GmbH
08.2015 - 02.2019
Internship in IT
Am-GmbH Hamburg
12.2014 - 02.2015
Bachelor of Science -
Information Technology
01.2009 - 01.2013
IT Support
Preston University PIMSAT
09.2008 - 12.2012
Brand Ambassador
Unilever Limited
01.2007 - 12.2007
Call Center Trainer
Bell Canada
06.2006 - 12.2006
Call Center Agent
Bell Canada
01.2006 - 06.2006
Habibiya High School - undefined
01.1996 - 01.2008
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