Omar Ali
Associate
Vienna
Summary
A dedicated and detail-oriented professional associate with experience in retail, particularly within the consumer electronics sector. Proven expertise in online product listing. Bilingual proficiency in English and German. Passionate about making a positive impact in the world through conscientious and effective work.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Selling Partner Associate / Account Manager CE
Amazon
09.2021 - 05.2024
- Successfully resolved escalated complaints, showcasing strong problem-solving skills in navigating intricate Seller cases
- Collaborated with cross-functional teams to address complex customer concerns for efficient case resolution
- Proactively identified patterns in complicated cases, providing valuable insights for process enhancement.
- Managed inventory and ensured display of products was attractive and accurate.
- Performed regular quality checks on product listings to ensure accuracy, completeness, and consistency.
- Provided support and collaboration to team members, contributing to overall team success.
Customer Support Google Ads
Google
1 2021 - 08.2021
- Processing of customer inquiries by phone, email or chat
- Provide information about invoice inquiries, products, prices or tariffs.
Production Management Intern
Kombipack GmbH
10.2019 - 12.2020
- Professionalization of processes
- Introduction of processes
- Sketch production
- Customer dialogue.
- Devised and administered cost control initiatives saving
Education
School graduation
Bundesrealgymnasium Rosasgasse
Sports Science
University of Vienna
Skills
- Adaptability
- Collaboration
- Problem-Solving
Strategic Planning
Task Prioritization
Timeline
Selling Partner Associate / Account Manager CE
Amazon
09.2021 - 05.2024
Production Management Intern
Kombipack GmbH
10.2019 - 12.2020
Customer Support Google Ads
Google
1 2021 - 08.2021
School graduation
Bundesrealgymnasium Rosasgasse
Sports Science
University of Vienna
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