OMAR FREIJ
Hamburg
Summary
Recent graduate with a Master's degree in Data Science, offering a solid foundation in technical problem-solving, data analysis, and a strong interest in IT support. Proficient in Python, SQL, and Power BI, with a passion for troubleshooting and helping users resolve technical issues. Seeking an entry-level IT Support Specialist role to apply my analytical skills, technical knowledge, and enthusiasm for technology to support efficient IT operations.
Overview
7
7
years of professional experience
Work History
Freelance Data Analyst
M&M
11.2021 - 02.2024
- Technical Skills Application: Applied data analysis techniques to solve complex problems, which included troubleshooting data-related issues and ensuring data integrity.
- Customer Interaction: Assisted clients in understanding technical reports, demonstrating patience and strong communication skills applicable to user support.
- Tool Proficiency: Used SQL and Python to automate data processes, experiences that translate well into automating and streamlining IT tasks.
Customer Service Analyst
MF Overseas
01.2018 - 04.2021
- Tech-Savvy Operations: Improved office efficiency by implementing technology-driven solutions, such as creating automated reports, which is a skill transferable to IT system improvements.
- Customer Support: Provided support to customers and resolved inquiries, which included learning new software tools quickly—an essential skill for IT troubleshooting.
- Team Collaboration: Worked closely with teams to resolve issues, ensuring smooth operations and satisfaction, a skill vital in IT support environments.
Customer Service Assistant
Zaatar W Zeit Co.
02.2017 - 01.2018
- Problem Resolution: Assisted in resolving customer complaints, including technical issues related to service delivery, showcasing problem-solving skills relevant to IT support.
- Software Utilization: Used internal software for scheduling and reporting, demonstrating the ability to quickly learn and effectively use IT systems.
Education
Master of Science - Master's in Data Science
UNIVERITY OF EUROPE
Hamburg, Germany05.2024
Bachelor of International Business - Bachelor's in International Business
LEBANESE INTERNATIONAL UNIVERSITY
03.2021
Skills
- Technical Knowledge: Familiarity with IT support concepts, troubleshooting basics, system maintenance, and software installation
- Data Analysis: Python, SQL, Power BI, Tableau—skills that enhance your ability to analyze and optimize IT systems
- Problem-Solving: Demonstrated ability to approach and resolve complex issues, both in customer service and data analysis
- Communication: Experience in explaining technical concepts to non-technical users, crucial for effective IT support
Languages
English (fleunt)
German (very good)
Arabic (fluent)
french (good)
References
- JOHNY ASHKAR, +961 03865543, mhf1968@hotmail.com
- HIBA MAHMOUD, +961 78898939, hibamahmoud1@gmail.com
Timeline
Freelance Data Analyst
M&M
11.2021 - 02.2024
Customer Service Analyst
MF Overseas
01.2018 - 04.2021
Customer Service Assistant
Zaatar W Zeit Co.
02.2017 - 01.2018
Master of Science - Master's in Data Science
UNIVERITY OF EUROPE
Bachelor of International Business - Bachelor's in International Business
LEBANESE INTERNATIONAL UNIVERSITY
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