Omari Harry
Georgetown
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. I always on time, worked hard to improve my roles in the previous companies and I am ready to use and develop communication and problem-solving skills in Data Entry role.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
11.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Itel Companie
02.2023 - 04.2023
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Bladen Hall Multilateral School
Non-pariel ECD10-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Communication
- Problem Solving
- Time Management
Timeline
Customer Service Representative
Teleperformance
11.2023 - 07.2024
Customer Service Representative
Itel Companie
02.2023 - 04.2023
High School Diploma -
Bladen Hall Multilateral School
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