Omoefo Anderson
Sydney
Summary
A German traveler on a Working Holiday Visa with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments.
Overview
2
2
years of professional experience
Work History
Tour Guide
Chocoversum GmbH
07.2022 - 09.2023
- Guided groups of up to 36 people on scheduled tours.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Sales Clerk
REWE Group
04.2021 - 05.2022
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Goethe-Schule-Harburg
Hamburg07.2023
Skills
- Safety Procedures
- Punctuality and Work Ethic
- Tutoring and Student Assistance
- Public Speaking
- Customer Engagement
- Guest Satisfaction
- Cash Register Operation
- Belt Conveyors
- Microsoft Office Suite
- Basic Mathematics
- Complex Problem-Solving
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Tour Guide
Chocoversum GmbH
07.2022 - 09.2023
Sales Clerk
REWE Group
04.2021 - 05.2022
High School Diploma -
Goethe-Schule-Harburg
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