Summary
Overview
Work History
Education
Skills
Timeline
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ONYINYECHI CHIAGOROM

Aachen

Summary

I am a client-oriented Customer Support professional offering over 4 years of experience in delivering efficient service. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Customer Success Manager

Clicktrip
03.2021 - 11.2022
  • Providing high-level customer service to customers via phone, chat, emails, and Social media
  • Educating customers on how to use and navigate the website
  • Assist customers with making new reservations, amendments, and cancelations
  • Cooperation with all departments to increase productivity
  • Handling payments - capturing and issuing refunds
  • Communicating with hotels and suppliers to assist customers.

English Language Tutor

BIBO International
09.2017 - 01.2022
  • Conducted online lessons in the English language
  • Suggested lessons to students that best suited their needs
  • Planned and implemented lessons that consisted of skill-building techniques for reading, writing, listening, and speaking
  • Identified and suggested additional resources for English Language Learners.

Logistics Expert

Eurosender
01.2021 - 03.2021
  • Customer support by phone, email, and chat
  • Awarding contracts for the provision of logistics services
  • Communication with couriers and other partners
  • Cooperation with the finance department and other operational departments.

Project Manager

SanityDesk
11.2020 - 01.2021
  • Coach customers on how to use the technology
  • Advise customers on basic questions related to marketing and sales
  • Assist in building marketing pipelines for the customers
  • Help customers via email and/or live chat to ensure they have the best experience possible,troubleshooting, answering their questions, and introducing them to the products
  • Identify trends in the feedback we receive from customers, and turn that into insights for the product team.

Customer Service Representative

Nustay AS
12.2018 - 08.2020
  • Provided high-quality customer service to customers through live chats, phone calls, and emails
  • Contacted hotel suppliers in regard to reservation/booking details
  • Provided relevant parties with necessary information (suppliers, clients, management, 1st level of support, etc)
  • Made new booking reservations for clients and process payments
  • Provided clients and potential clients with up-to-date information about the hotels and promotional oerings.

Education

German Language

AkademischerVerein
Aachen

M.D. - General Medicine

O.O Bogomolets National Medical University
Kyiv, Ukraine
06.2017

High School Diploma -

Startlet Academy
Port-Harcourt, Nigeria
06.2011

Skills

  • Microsoft Office (Ms Word, Excel, Powerpoint and Outlook), CRM
  • Account Management
  • Leadership
  • Customer Retention
  • Project Management

Timeline

Customer Success Manager

Clicktrip
03.2021 - 11.2022

Logistics Expert

Eurosender
01.2021 - 03.2021

Project Manager

SanityDesk
11.2020 - 01.2021

Customer Service Representative

Nustay AS
12.2018 - 08.2020

English Language Tutor

BIBO International
09.2017 - 01.2022

German Language

AkademischerVerein

M.D. - General Medicine

O.O Bogomolets National Medical University

High School Diploma -

Startlet Academy

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