Opris Liliana
Customer Management Support
Summary
Experienced Customer Management Specialist with a demonstrated history of working in the automotive and banking industry.
Skilled in Microsoft Office Excel reporting and analysis
High interest in automation processes, databases management, data analysis & data science.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
11
11
Certifications
Work History
Customer Management Support Japanese OEMs ADAS
CONTINENTAL AUTOMOTIVE ROMANIA SA
8 2018 - Current
- Offered customer support shared services for Japanese OEMs European plants activity, 5 customers.
- Offered efficient service to customers: quotations, price maintenance inside customer portals, reporting topics, prototype orders, weekly meetings.
- Constantly maintained prices (sales &budget prices) in internal systems: SAP, share-points.
- Customer Master Data maintenance
- Created spreadsheets using Microsoft Excel for ad-hoc, weekly and monthly reporting
- Improved operations through creation of automatized flows for repetitive, time consuming tasks using Microsoft Excel.
- Friendly and pro-actively supported series plants for logistic topics, EDI, master data, prices.
- Carried out day-day-day duties accurately and efficiently proven by constant high ratings in yearly KPIs evaluation.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork: initiated work procedures set up for each customer, creation of Customer Management Support Manual of daily tasks and responsibilities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Consultant for ROP (Regional Operational Program)
Agentia de Dezvoltare Regionala Vest
2016.01 - 2018.08
- Managed reporting activities: creation and maintenance of databases for ROP projects by gathering data from MySMIS portal and from internal evaluators.
- Prepared reports, studies, analyzes and graphics using Microsoft Excel, PowerPoint for ad-hoc, daily, weekly, monthly reporting.
- Provided help-desk services for potential beneficiaries of ROP: calls, meetings, presentations.
- Participated at public events, informational campaigns providing training sessions.
- Evaluated projects.
Private Individuals Regional Sales Manager
VOLKSBANK ROMANIA SA
2013.03 - 2015.11
- Managed 54 employees team (14 branches, region - 5 counties – Arad, Bihor, Caras-Severin, Mehedinti, Timis) overseeing hiring, training, and professional growth of employees.
- Responsible for achievement of sales target for region and region's branches
- Offered branches direct support to increase efficiency in sales activity: training, training on the job, meetings with customers, support for preparing and approving offers and applications for risk and non-risk transactions
Branch Manager
VOLKSBANK ROMANIA SA
2012.08 - 2013.03
- Managed activity and workflow in Branch, 8 persons team.
- Boosted branch sales by developing and deepening customer loyalty
- Development and maintenance of customers portfolio.
- Engaged employees in business processes with positive motivational techniques and training.
Corporate Sales Manager
VOLKSBANK ROMANIA SA
2012.03 - 2012.08
- Coordinated Corporate Sales activity for Timisoara and Cluj regions (10 counties, 26 branches).
- Supported teams to build, negotiate and approve customers risk and non risk proposals
- Organized commercial activities, sales campaigns for sales teams
- Coached employees in successful selling methods and cross-selling activities.
Relationship Manager Corporate
MILLENNIUM BANK SA
2011.09 - 2012.03
- Managed and developed existing portfolio of corporate clients of branch.
- Generated new business and referral clients in partnership with branch team.
- Assisted customers for opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Relationship Manager Corporate
UNICREDIT TIRIAC BANK SA
2006.08 - 2011.09
- Managed customer portfolio of international clients - 120 clients for both risk and non-risk products and services.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Collaborated with other departments (Treasury, Factoring, Leasing, Insurance) to facilitate communication and deliver personalized solutions to customers.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Junior Relationship Manager Corporate
UNICREDIT ROMANIA SA
2005.02 - 2006.08
- Offered support for Corporate Relationship Managers in assisting customers for commercial activities
- Collected and updated information on customers, monitored financial situation and exposure
- Supported commercial activity of Branch by constantly issuing customers with information on Bank's main products and services and on existing commercial promotions
Assistant Manager
UNICREDIT ROMANIA SA
2004.08 - 2005.02
- Managed administrative tasks within Branch
- Support for colleagues for daily tasks
Education
Master Degree - Financial Markets Master
West University of Timisoara, Economics University
Timisoara 2004.10 - 2006.08
University Degree - Finance- Insurance
West University of Timisoara, Economics University
Timisoara 2000.10 - 2004.07
High School Diploma -
Moise Nicoara High School
Arad 1996.09 - 2000.06
Skills
Financial customer support
Order management
Sales operation
Database Management
Banking
Fluent in English
Relationship building and management
Risk management
Financial services
Client Relationships
Customer service and support
Languages
Italian
Intermediate
English
Upper intermediate
Certification
Power Query, Data Training
Timeline
Power Query, Data Training
2024-01
SQL Programming for Developers (advanced), Data Training SRL, 8-23.01.2022
2022-01
UIPath, Future Work Force, 10-23.12.2021
2021-12
Microsoft Office Excel Advanced Level – Macros and VBA, 25-26.11.2021
2021-11
Reporting & Cubes with SSRS & SSAS, Data Training SRL, 13-24.11.2021
2021-11
SQL Querying for Business, Data Training SRL, 4-15.09.2021
2021-09
Negotiation Basic, Ascendis, 2 days course
2019-10
Microsoft Office Excel Advanced, About Training & Consulting SRL - 3 days course
2019-10
Consultant for ROP (Regional Operational Program)
Agentia de Dezvoltare Regionala Vest
2016.01 - 2018.08
Motivation for performance through coaching, Achieve Global, 2 days course
2013-10
Private Individuals Regional Sales Manager
VOLKSBANK ROMANIA SA
2013.03 - 2015.11
Branch Manager
VOLKSBANK ROMANIA SA
2012.08 - 2013.03
Corporate Sales Manager
VOLKSBANK ROMANIA SA
2012.03 - 2012.08
Relationship Manager Corporate
MILLENNIUM BANK SA
2011.09 - 2012.03
Relationship Manager Corporate
UNICREDIT TIRIAC BANK SA
2006.08 - 2011.09
Junior Relationship Manager Corporate
UNICREDIT ROMANIA SA
2005.02 - 2006.08
Master Degree - Financial Markets Master
West University of Timisoara, Economics University
2004.10 - 2006.08
Assistant Manager
UNICREDIT ROMANIA SA
2004.08 - 2005.02
Italian - medium, certificate of graduating the Italian course of intermediate level B2, followed at Active Learning – Centre for Foreign Languages, Timisoara April 2003
2003-04
University Degree - Finance- Insurance
West University of Timisoara, Economics University
2000.10 - 2004.07
English - advanced, Oxford certificate, The Oxford Examination in English as a Foreign Language - Higher Level
1999-05
High School Diploma -
Moise Nicoara High School
1996.09 - 2000.06
Customer Management Support Japanese OEMs ADAS
CONTINENTAL AUTOMOTIVE ROMANIA SA
8 2018 - Current
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