Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Orjon Selimi

Data Analyst
Hamm

Summary

Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.


Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.


Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Warehouse Worker

Amazon
09.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.

Receptionist Coordinator

Panoramic Hotel
03.2019 - 09.2021
  • Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
  • Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
  • Increased office productivity through expert management of filing systems, records, and correspondence.
  • Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
  • Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
  • Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
  • Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.

Customer Support Specialist

Groupon
02.2017 - 02.2019
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.

Education

Accounting, Office Management

Berufsschule "Hamdi Bushati"
Shkoder, Albanien
04.2001 -

Skills

SQL

Python programming

Tableau

Excel functions

Microsoft Office Suite

Interests

Traveling

Solving puzzles

Timeline

Warehouse Worker

Amazon
09.2021 - Current

Receptionist Coordinator

Panoramic Hotel
03.2019 - 09.2021

Customer Support Specialist

Groupon
02.2017 - 02.2019

Accounting, Office Management

Berufsschule "Hamdi Bushati"
04.2001 -

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Orjon SelimiData Analyst