Orlane Franke
Munich
Summary
Multilingual and highly adaptable professional with extensive experience in hospitality, customer service, and administrative support. Fluent in German and English, with advanced comprehension of French. A fast learner with a proven ability to quickly adapt to new environments and challenges. Known for excelling in fast-paced settings, delivering exceptional guest experiences, and effectively solving problems. Skilled in team collaboration, workflow optimization, and utilizing Microsoft Office tools.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Receptionist (Casual)
B&B Hotel Munich
Munich
08.2024 - Current
- Welcomed guests, managed check-ins and check-outs efficiently
- Handled reservations, addressed guest inquiries, and resolved complaints professionally
- Ensured the reception area was organized and well-presented
- Confirmed appointments, communicated with clients, and updated client records.
Administrative Support Assistant
Dr. Sasse Group
Munich
07.2024 - Current
- Provided administrative support for various departments and managed reception duties
- Assisted with document handling, scheduling, and office organization tasks
- Adapted to diverse responsibilities as a substitute across multiple companies
Bartender
The Arborist
Geelong
11.2023 - 06.2024
- Designed and prepared unique cocktails, enhancing customer satisfaction
- Managed bar inventory and collaborated with the team for seasonal menu updates
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Geelong Hotel
Geelong
07.2023 - 06.2024
- Handled high customer volumes, particularly during events and weekends
- Supported team members to deliver exceptional service consistently
Bar Supervisor
Holiday Inn Hotel
Geelong
01.2023 - 06.2024
- Delivered high-quality service as a bartender and front desk receptionist
- Ensured smooth operations during peak periods and maintained a welcoming environment for guests
- Completed bar opening and closing procedures.
- Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
Bartender/Waitress
Sir Charles Darling Hotel Pub
Geelong
07.2023 - 11.2023
- Served customers efficiently during high-volume shifts
- Maintained cleanliness and organization in the bar area
Waitress Supervisor
München 72
04.2023 - 06.2023
- Provided attentive service, ensuring a positive dining experience for all customers
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Managed table turnover rate effectively allowing for more guests served per shift.
Waitress
Schöpf Bankett
04.2023 - 06.2023
- Assisted in setting up events and delivered excellent service to guests
- Contributed to positive guest feedback by delivering timely, accurate, and friendly service throughout events.
- Provided exceptional VIP treatment for high-profile clients attending exclusive events.
Cellar Hand
IDL
Geelong
11.2022 - 03.2023
- Assisted in alcohol production, including equipment operation and material handling
- Collaborated with winemakers to develop innovative techniques, resulting in unique flavor combinations and increased sales.
- Assisted in maintaining compliance with industry regulations, contributing to a safe and legally compliant work environment.
Nanny
Au Pair World
Geelong
03.2022 - 11.2022
- Cared for children with special needs, ensuring a nurturing and supportive environment
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Assistant Manager / Sandwich Artist
Subway
05.2021 - 12.2021
- Prepared food items with speed and accuracy during busy meal periods
- Delivered excellent customer service while maintaining cleanliness standards
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Production Worker
Smile by eGo
09.2020 - 12.2020
- Assembled and packaged masks with attention to quality and efficiency
Cashier
Drogeriemarkt Müller
Freiburg Im Breisgrau
09.2018 - 03.2019
- Operated cash registers, assisted customers, and trained new team members
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma - Mittlere Reife
Edith-Stein-School
Freiburg Im Breisgrau 09.2015 - 07.2017
Skills
- Fast learner with the ability to adapt quickly to new environments and challenges
- Bartending and cocktail preparation for high-class events
- Waitstaff services in upscale hospitality environments
- Reception and customer service expertise
- Event coordination and team management
- Inventory and stock management
- Cash handling and POS systems
- Microsoft Word, Excel, and Outlook, Teams
- Office management
- Customer/Client relations
- Organization skills
Timeline
Receptionist (Casual)
B&B Hotel Munich
08.2024 - Current
Administrative Support Assistant
Dr. Sasse Group
07.2024 - Current
Bartender
The Arborist
11.2023 - 06.2024
Bartender
Geelong Hotel
07.2023 - 06.2024
Bartender/Waitress
Sir Charles Darling Hotel Pub
07.2023 - 11.2023
Waitress Supervisor
München 72
04.2023 - 06.2023
Waitress
Schöpf Bankett
04.2023 - 06.2023
Bar Supervisor
Holiday Inn Hotel
01.2023 - 06.2024
Cellar Hand
IDL
11.2022 - 03.2023
Nanny
Au Pair World
03.2022 - 11.2022
Assistant Manager / Sandwich Artist
Subway
05.2021 - 12.2021
Production Worker
Smile by eGo
09.2020 - 12.2020
Cashier
Drogeriemarkt Müller
09.2018 - 03.2019
High School Diploma - Mittlere Reife
Edith-Stein-School
09.2015 - 07.2017
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