Oronzo Forleo
Barcelona
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Seller Support Account Manager
Amazon
09.2017 - Current
- Enhanced customer satisfaction by effectively managing account support services and addressing client concerns promptly.
- Streamlined internal processes for improved efficiency in the Account Support department, leading to increased productivity.
- Implemented a new customer relationship management system, resulting in better organization and tracking of client interactions.
- Coordinated cross-functional efforts between departments to resolve complex client issues efficiently and effectively.
- Improved response times for client inquiries by implementing an organized ticketing system for managing incoming requests.
- Managed a portfolio of high-profile accounts, maintaining strong communication lines to ensure timely resolution of any concerns or disputes.
- Successfully resolved escalated customer complaints by taking ownership of the situation and working diligently to find an acceptable solution for both parties.
- Trained new employees on company policies, procedures, and best practices in account support, ensuring consistent service delivery across all team members.
- Reduced client churn rate by proactively identifying potential issues and providing appropriate solutions.
Pizza Maker
Ginos Pizza
01.2010 - 08.2017
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
Education
Graduated - Bakery Pre-employment
George Brown College
Toronto07.2015
High School Diploma -
I.P.S.S.A.R. Cooking School
Brindisi06.2001
Skills
- Retention Strategies
- Information Updates
- Client Relations Skills
- Customer Service and Assistance
- Problem Resolution
- Customer Interaction
- Account Issues
- Service Quality
- Interpersonal Communication Skills
- Onboarding and Mentoring
- Microsoft Office Outlook
- Account Issues
- Customer Interaction
- Client Relations Skills
- Customer Service and Assistance
- Problem Resolution
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Seller Support Account Manager
Amazon
09.2017 - Current
Pizza Maker
Ginos Pizza
01.2010 - 08.2017
Graduated - Bakery Pre-employment
George Brown College
High School Diploma -
I.P.S.S.A.R. Cooking School
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