Summary
Overview
Work History
Education
Skills
Certification
Projects
Software
Interests
Timeline
Generic

OSAMA ALI

STUDENT
Ingolstadt

Summary

I am a first year student of Engineering and Management at Technische Hochschule Ingolstadt. My main subjects are related to Computer sciences, Electrical Engineering and Management in which I have studied Python, as main programming languages.

Proficient in handling inbound support inquiries, diagnosing common technical problems, and ensuring customer satisfaction. Strong communicator with the ability to explain complex technical concepts to non-technical users. I am confident that I have the skills and knowledge necessary to excel in this role.

Overview

4
4
years of professional experience
20
20
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

IT Support Intern

THI
09.2021 - 01.2022
  • Assisted in troubleshooting hardware and software issues under the supervision of senior IT technicians
  • Installed and configured software applications and updates for end-users
  • Supported staff with hardware setups, such as desktop PCs, laptops, and printers
  • Provided basic network troubleshooting and assisted with VPN and connectivity issues
  • Documented support issues and contributed to internal knowledge base articles

Product Receiver

Amazon
07.2020 - 07.2021
  • Receiving of products from different companies and saving record of data on Amazon Software, Quality Check of the Products and sending them to different departments within Amazon according to the needs
  • Processed a range of documentation and entered information into databases

Event Organizer

City University
08.2018 - 06.2019
  • Coordinated event entertainment including music, live performers and guest speakers
  • Managed event operations including welcoming guests, directing event set-up and organizing vendors
  • Worked with marketing team to create engaging event advertisements in print, tv, radio and social media
  • Planned event specifications while consistently staying under budget

Education

B: Eng - Engineering And Management

Technische Hochschule Ingolstadt
Ingolstadt
10.2024 - Current

B. Eng - Autonomous Vehicle Engineering

Technische Hochschule Ingolstadt
Ingolstadt
10.2021 - 7 2024

B.Sc. - Electrical Engineering ( Partial)

City University of Information and Technology
Peshawar
09.2018 - 6 2019

F.Sc - Pre Engineering

University College for Boys
Peshawar
09.2016 - 7 2018

Matric - Science

Peshawar Model school Boys 3
Peshawar
03.2005 - Current

Skills

Technical Support and Troubleshooting

Hardware and Software Installation

Network Configuration and Support

Ticketing System (eg, Jira, ServiceNow)

Microsoft Windows & macOS Support

Active Directory and User Account Management

Customer Service & Communication

Remote Desktop Support

Basic Networking (TCP/IP, VPN, DNS, DHCP)

Software Updates and Patch Management

Printer and Peripheral Setup

Time Management and Multitasking

Certification

Deutsch B1, Institute für Sprachen, Kassel, Hesse, Germany
03-2020

Networking Foundations: Local Area Networks( LANs)

11-2024

Windows 10 for IT support: Advanced troubleshooting

11-2024

Projects

City University Peshawar PCB Design, Drawing layouts of different Circuits on PCB., Worked on electronic design automation software to do the work of layout., Fixing of Electronic Components.

Software

Python ( Intermediate)

C (Basics)

Interests

Football

Hockey

Gym

Travelling

Timeline

Networking Foundations: Local Area Networks( LANs)

11-2024

Windows 10 for IT support: Advanced troubleshooting

11-2024

B: Eng - Engineering And Management

Technische Hochschule Ingolstadt
10.2024 - Current

B. Eng - Autonomous Vehicle Engineering

Technische Hochschule Ingolstadt
10.2021 - 7 2024

IT Support Intern

THI
09.2021 - 01.2022

Product Receiver

Amazon
07.2020 - 07.2021
Deutsch B1, Institute für Sprachen, Kassel, Hesse, Germany
03-2020

B.Sc. - Electrical Engineering ( Partial)

City University of Information and Technology
09.2018 - 6 2019

Event Organizer

City University
08.2018 - 06.2019

F.Sc - Pre Engineering

University College for Boys
09.2016 - 7 2018

Matric - Science

Peshawar Model school Boys 3
03.2005 - Current

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