Osama Zahid

As a System Administrator and Engineer, I am involved in the:

• Strategic planning and implementation of IT infrastructure across teams and organization-wide.
• Cost-efficient budgeting and procurement of license, software, and hardware assets.
• Post-acquisition migration of We are Era local infrastructure to Azure cloud (RTL Group tenant)
• Led IT support team consisting of 5 members for a few months and implemented ITIL best practices for our help desk.
• Implementing automation for finance (invoices) and HR department (Onboarding) to streamline processes and cut down silos.
• administrating and implementing Azure cloud solutions according to Well Architect Framework and enhancing security posture.
• Researching and introducing new tools for computing, productivity, and collaboration.
• Implementation of identity workflow and SSO for multiple application
• Scripting tasks for automation using Python, Bash, and REST API

• Researched and recommended new technologies and strategies for improving IT infrastructure.
• Implemented cloud platform (Azure) from scratch following best practices from cloud adoption framework.
• managing and optimizing cloud cost as well as Hardware and software licensing.
• Assisted DevOps Team with implementation of AKS and other tools
• Implemented automations for lifecycle management of Human assets and service identities while collaborating with HR team.
• Skilled at working independently and collaboratively in a team environment.
• Being only system admin in company, applied effective time management techniques to meet tight deadlines.

• Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
• Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
• In pre-sale activities of identity and access management solutions developed by IBM.
• In developing demos and presentations mapping customer requirements.
• In deployments of pre-staging environments for multiple customers.
• Generated network flow diagrams and system specifications to support sales proposals, promoting customer understanding and increasing sales by 40%
• Launched a series of technical presentations and demos to potential clients, scoring 3 new clients in Pakistan and 2 in theMiddle east.
• technical implementation and strategic communication as well as documentation.