Oumaima Abdennadher
Warsaw,Poland
Summary
Highly skilled professional with expertise in master data management, finance, data governance and team leadership, ensuring consistent product standards. Committed to driving operational excellence and delivering measurable results.
Demonstrates exceptional attention to detail, organizational skills, and creative problem-solving abilities. Adept at KPI tracking and customer relationship management, with strong interpersonal communication and stakeholder engagement capabilities. Multilingual and culturally aware, consistently calm under pressure while maintaining a goal-oriented approach.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Data/ information quality control manager
Citibank
Warsaw, Poland
03.2023 - 03.2025
- Drive key data programs across asset classes and manage scorecard structure across completeness and standards adoption
- Participate in, and lead data remediation efforts through a mix of tactical and strategic solution design
- Support downstream consumption plans with back office technology partners to ensure completeness and consistency throughout data flows
- Contribute to senior management level presentations to communicate strategy, programs and month over month progress
- Initiated process improvements that significantly reduced waste whilst maintaining output levels.
- Led root cause analysis investigations to prevent future defects occurrence.
- Developed robust quality control procedures to ensure production efficiency.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Coordinated cross-departmental collaboration for improved workflow.
- Supervised project timelines for timely completion.
- Facilitated training sessions to improve staff understanding of quality control measures.
- Contributed to development of guidelines, processes and documentation to meet required business standards.
- Attended meetings and submitted decisions made to senior management for approval.
- Reduced the backlog of incorrectly closed data concerns from over 300 to 20 and recognized by senior management.
Master data management analyst
Stryker
Warsaw, Poland
05.2022 - 02.2023
- Ensure incoming requests are processed according to SLA and in compliance to guidelines and policies
- Identifies process standardization and continuous improvement opportunities
- Adopts and complies with process excellence methodology (lean six sigma, MDI, change control)
- Works closely with different departments and proactively manages stakeholders
- Maintains a quality focus culture within the team
- Responsible for preparing the relevant SOX controls
- Ensure efficient, timely and satisfactory implementation of corrective actions for deficiencies identified by Senior Supervisor, Internal Control or Audit
- Creates and maintains internal processes and controls documentation
- Participated actively in professional trainings to maintain updated knowledge of analytics tools,.
- Created comprehensive reports, aiding in strategic planning.
- Reviewed peers' work to ensure highest quality of output,.
- Collaborated across departments for cohesive report development.
- Contributed to team projects by providing key analytic insights.
- Prepared proposals with revised methods, new strategies and redefined functions.
Accounts receivable analyst
Accenture
Warsaw, Poland
08.2020 - 04.2022
- Responsible for timely cash collection
- Processed credit applications promptly to maintain good client relationships.
- Handled complex billing issues, enhancing customer satisfaction levels.
- Implemented effective methods for debt recovery, reducing outstanding balances significantly.
- Performed detailed analysis of aged debtors list facilitating timely follow-ups.
- Managed daily posts of receivables improving the overall efficiency of accounting operations.
- Prepared weekly reports on accounts receivable activity providing valuable insights into cash flow trends.
- Tracked all invoices and transactions, ensuring accuracy and transparency in financial records.
- Investigate and review credit risks involving customers and suppliers
- Evaluate credit history
- Regularly reflect the status of credit and collection activities
- Manage escalations and lead negotiations with critical customers
- An active member in 'Be buddy' program and 'Fun Fun community' to create a positive atmosphere among team members and help them get to know each other
- Received several times an employee of the month award
Customer service representative
Capita
Lodz, Poland
04.2019 - 07.2020
- Assisted customers in making informed decisions by providing detailed product information
- Developed strong relationships with customers fostering brand loyalty and repeat business
- Participated in team meetings sharing best practices for improving service delivery
- Trained new hires for improved productivity and efficiency on the job floor
- Managed high-volume customer queries simultaneously through effective multitasking
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- A member of the well-being group that organizes events in the company
Teacher
Leader school
Lublin, Poland
09.2018 - 04.2019
- Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
- Tailored homework assignments according to individual student ability level, increased understanding of complex concepts.
- Organised school events such as sports day or concerts showcasing student talents beyond academics.
- Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
customer care specialist
Connecting business plus (Adem Call SARL)
Sfax
06.2018 - 08.2018
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Coordinate sales effort with team members and other departments
- Maintaining positive business relationships to ensure future sales
- Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
Trainee
CFCP
Tunis, Tunisia
02.2018 - 03.2018
- In the communication department
Trainee
AL KHOUTAF
Sfax, Tunisia
08.2017 - 09.2017
- In the Human resources department
Trainee
Amen Bank
Sfax, Tunisia
06.2015 - 07.2015
- Direct communication with clients
Education
MBA - E-business & Digital Marketing
Społeczna Akademia Nauk
09.2020 - 06.2022
Master's degree - marketing
FSEGS
sfax, Tunisia 09.2017 - 06.2021
Bachelor's degree - fundamental; management, Marketing speciality
Business School of Sfax ( ESCS)
Sfax, Tunisia 09.2014 - 07.2017
Certificate of Higher Education - Social economy
Wyższa Szkoła Kształcenia Zawodowego | WSKZ |
/2024 - /2025
High school diploma - economics and; management
Habib Maazoun Secondary school
Sfax, Tunisia 09.2011 - 06.2014
Skills
- Technical skills:
- Master data management
- Master data
- Enter data
- E-business
- Oracle
- SAP
- Microsoft office suite proficiency
- Salesforce
- KPI tracking
Soft skills:
- Attention to detail
- Organizational skills
- Creative
- Decision making
- Sociable person
- Enthusiastic
- Proactively
- Goal-oriented
- Interpersonal effectiveness
- Customer relationship management
- Communication proficiency
- Resourcefulness
- Stakeholder engagement
- Calm under pressure
- Problem-solving
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Languages
Arabic
English
French
Personal Information
- Date of birth: 01/01/96
- Gender: Female
- Nationality: Tunisian
Timeline
Data/ information quality control manager
Citibank
03.2023 - 03.2025
Master data management analyst
Stryker
05.2022 - 02.2023
MBA - E-business & Digital Marketing
Społeczna Akademia Nauk
09.2020 - 06.2022
Accounts receivable analyst
Accenture
08.2020 - 04.2022
Customer service representative
Capita
04.2019 - 07.2020
Teacher
Leader school
09.2018 - 04.2019
customer care specialist
Connecting business plus (Adem Call SARL)
06.2018 - 08.2018
Trainee
CFCP
02.2018 - 03.2018
Master's degree - marketing
FSEGS
09.2017 - 06.2021
Trainee
AL KHOUTAF
08.2017 - 09.2017
Trainee
Amen Bank
06.2015 - 07.2015
Bachelor's degree - fundamental; management, Marketing speciality
Business School of Sfax ( ESCS)
09.2014 - 07.2017
High school diploma - economics and; management
Habib Maazoun Secondary school
09.2011 - 06.2014
Certificate of Higher Education - Social economy
Wyższa Szkoła Kształcenia Zawodowego | WSKZ |
/2024 - /2025
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