Sports
Ousmane Ali
Hotel Bellman/porter/ Driver
Bulgarograsso Como
Summary
Dynamic hospitality professional with a proven track record at Hilton Lake Como, excelling in guest services and transportation coordination. Recognized for enhancing guest satisfaction through strong interpersonal skills and effective problem-solving. Committed to maintaining safety standards while delivering exceptional service, ensuring memorable experiences for all guests.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Bell Attendant
Hilton Lake Como
01.2020 - Current
- Facilitated luggage handling and transport for guests upon arrival and departure, ensuring a smooth transition.
- Provided exceptional customer service, addressing guest inquiries and requests promptly.
- Coordinated transportation arrangements for guests, enhancing convenience with timely taxi and shuttle services.
- Enhanced guest satisfaction through personalized recommendations for local attractions, dining options, and events, catering to individual interests.
- Developed knowledge of local attractions to provide recommendations tailored to guest interests.
- Maintained cleanliness and organization of lobby and bell desk areas to enhance guest experience.
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
Private Hire Driver
Cm Autonoleggio
05.2023 - 03.2026
- Provided safe and efficient transportation for clients across various locations.
- Monitored traffic conditions to optimize travel times and avoid delays.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Assisted clients with luggage and other needs, ensuring comfort and satisfaction during rides.
- Cultivated strong customer relationships through consistent, reliable service and effective communication.
- Collaborated with fellow drivers to share route tips and improve customer interactions, fostering a supportive driving community.
Night Auditor
Hilton Lake Como
05.2021 - 02.2023
- Managed nightly financial audits, ensuring accuracy of revenue reports and guest transactions.
- Completed night audit for guest ledgers, closing bank and cash registers while promptly reconciling discrepancies to maintain financial accuracy.
- Reconciled daily cash flow and credit card transactions, maintaining financial integrity for hotel operations.
- Collaborated with front desk staff to resolve guest inquiries, contributing to improved customer satisfaction and guest experience.
- Managed emergency situations efficiently to ensure guest safety and security. calmly and professionally, keeping guest safety as the top priority at all times.
Public Area Attendant
Hilton Lake Como
02.2018 - 2020
- Maintained cleanliness and organization of public areas to enhance guest experience.
- Conducted regular inspections to identify maintenance needs and ensure safety standards.
- Collaborated with team members to efficiently manage cleaning schedules and tasks.
- Utilized cleaning equipment and supplies effectively to optimize workflow.
- Assisted in training new staff on best practices for cleanliness and safety protocols.
- Reported any damage or issues promptly to ensure timely resolution by maintenance team.
- Supported hotel events by setting up and breaking down function areas.
Public Area Attendant
Grand Hotel Villa D’Este
05.2014 - 2017
- Enhanced guest satisfaction by meticulously maintaining high-traffic areas and common facilities.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Ensured cleanliness of public areas through regular inspections and systematic organization, elevating overall guest experience.
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Utilized cleaning equipment and supplies effectively to optimize workflow.
- Implemented waste management strategies, promoting sustainability and improving environmental practices in public spaces.
- Supported hotel events by setting up and breaking down functions.
Education
Hotel Receptionist -
Accademia Nazionale Professioni Aberghiere
Milano 08.2026
Skills
Concierge services
Porter services
Valet parking proficiency
Emergency response
Safety policies and procedures
Ability to follow directions
Reliability and punctuality
Stress tolerance
Initiative and Self-motivation
Strong interpersonal skills
Cross-cultural sensitivity
Team player attitude
Professional demeanor
Tour guiding experience
Interests
Timeline
Private Hire Driver
Cm Autonoleggio
05.2023 - 03.2026
Night Auditor
Hilton Lake Como
05.2021 - 02.2023
Bell Attendant
Hilton Lake Como
01.2020 - Current
Public Area Attendant
Hilton Lake Como
02.2018 - 2020
Public Area Attendant
Grand Hotel Villa D’Este
05.2014 - 2017
Hotel Receptionist -
Accademia Nazionale Professioni Aberghiere