Oya Ugan
Lörzweiler
Summary
Before I started working for Qatar Airways 2003, I worked for British Airways from 1999-2003 in the position as passenger service Agent.
Overview
19
19
years of professional experience
Work History
Senior Sales Operations Agent
Qatar Airways
Frankfurt
05.2003 - Current
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
- Quoted prices and credit terms to prepare sales contracts.
- Collaborated with [Number] team members to resolve issues and identify appropriate issues for escalation.
- Fielded customer service inquiries and calls from customers throughout country.
- Handled and resolved customer complaints through [Action] and [Action].
- Provided customer service for [Number] inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
- Called [Number] prospective clients in market area per [Timeframe] to explain products offered and qualify leads.
- Liaised between new customers and various departments throughout organization.
- Direct sales support
- Handle Depus,Meda requests,seaman etc.
- Taking over all responsiblities in Supervisors absence
- Administration,Statistics,DSR
- Organizing and accelerating work processes
Education
Accounting - Accounting And Finance
Higher Vocational School
Mainz03.1997
Skills
- Financial Document Preparation
- Critical Thinking
- Event Promotion
- Contract Negotiation
- Professional Networking
- Clear Communication
- Travel Arrangements
- Conflict Resolution
- Time Management
- Business Correspondence
- Ticket Sales Audits
- New Agent Training
- Client Advisement
- Administrative Duties
- Agent Support
- Legal Requirements
- Resolving Customer Issues
- Information Updates
Languages
Turkish
Advanced (C1)
Timeline
Senior Sales Operations Agent
Qatar Airways
05.2003 - Current
Accounting - Accounting And Finance
Higher Vocational School
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