Peter Carvo
Wilmington
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Quality Control Technician
Delaware Diamond Knives / Applied Diamond
05.2022 - 09.2023
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Developed and implemented quality control processes to meet product standards.
Service Schedule Coordinator / Lab Technician
Agilent Technologies
10.2021 - 07.2022
- Provided administrative support to support personnel, including call management, documentation creation and office automation assistance.
- Routinely provided support to remote team members
- Responded to customer inquiries, acts as liaison with product divisions and other internal entities.
- Resolved and developed approaches to administrative services/ support assignments and processes.
- Responsible for organization processes/ projects which required use of planning and judgment.
- Solved a broad range of support/ service problems varying in scope and complexity
- Kept detailed, accurate and legible paper and computerized records of production
- Conducted tests, experiments and/or problem resolution associated with the processes/systems
- Worked with technical and engineering teams to support troubleshooting of any process issues.
- Provided suggestions on potential improvement opportunities in quality, product, processes and efficiencies
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
Machine Operator
Datwyler Pharma Packaging
08.2020 - 10.2021
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
- Maintained equipment performance by lubricating and cleaning components.
- Manually set up machinery and equipment, including lathes and grinders.
Machine Operator
Romer Labs
01.2019 - 07.2020
- Established parameters for each job to attain high scores on production test.
- Operated machining equipment safely with team of operators.
- Kept detailed production records and identified hold-ups.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
Machine Technician
Terumo Medical Corporation
12.2018 - 01.2019
- Worked closely with management to maintain optimum levels of communication to effectively and efficiently complete projects.
- Worked flexible hours; night, weekend, and holiday shifts.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Participated in team-building activities to enhance working relationships.
Fraud Investigator
Bank Of America
05.2016 - 11.2017
- Conducted prompt and thorough investigations on referred files.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Investigated cases of insurance and credit card fraud, which involved upwards of $150k per case
- Assess level of risk and made decisions which directly impacted client experience and risk to the bank.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Improved operations through consistent hard work and dedication.
Risk Analyst
Navient Department Of Education
08.2015 - 05.2016
- Engaged with collections, risk,and fraud teams, collaborating on implementation of collection strategies.
- Built and harmonized operations reports for team leaders, senior managers and executives, supervising automation of reports and data sources to eliminate errors.
- Defined and led strategies to reduce delinquent accounts, analyzing written-off accounts to drive additional recovery and introducing settlement and hardship programs to increase delinquent customer response rates.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
Shipping Clerk
Amazon
11.2014 - 08.2015
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Education
Certification - Cybersecurity
University of Pennsylvania
Philadelphia, PA02.2024
Certification - Lean Manufacturing
Delaware Technical And Community College
Newark, DE02.2019
High School Diploma -
Penn Foster High School
Scranton, PA2014
Skills
- Consumer-related reporting
- Research proficiency
- Fraud investigation
- Verbal and written communication
- Attention to Detail
- MS Office
- High risk account reviews
- Flexible and Adaptable
- Team Building
- Critical Thinking
- Production Troubleshooting
- Processing Raw Materials
Timeline
Quality Control Technician
Delaware Diamond Knives / Applied Diamond
05.2022 - 09.2023
Service Schedule Coordinator / Lab Technician
Agilent Technologies
10.2021 - 07.2022
Machine Operator
Datwyler Pharma Packaging
08.2020 - 10.2021
Machine Operator
Romer Labs
01.2019 - 07.2020
Machine Technician
Terumo Medical Corporation
12.2018 - 01.2019
Fraud Investigator
Bank Of America
05.2016 - 11.2017
Risk Analyst
Navient Department Of Education
08.2015 - 05.2016
Shipping Clerk
Amazon
11.2014 - 08.2015
Certification - Cybersecurity
University of Pennsylvania
Certification - Lean Manufacturing
Delaware Technical And Community College
High School Diploma -
Penn Foster High School
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