Senior Director and VP with extensive experience in digital customer success and strategic business development at Spryker Systems GmbH. Demonstrated success in stakeholder management and team leadership, driving retention and growth initiatives. Proficient in Salesforce and skilled in cross-functional collaboration to meet organizational objectives. Achievements include enhancing operational efficiency and facilitating collaboration across departments.
Hi, I’m
Pablo Kern
Wimsheim
Summary
Overview
18
years of professional experience
Work History
Spryker Systems GmbHBerlin
Senior Director Customer Success
06.2022 - Current
Job overview
- Leading a team and sub-teams of up to 16 individuals
- Building a strong digital CS programme
- Senior Stake-holder management and negotiations
- Retention, up-/cross-sell and renewal program implementation.
apollon GmbH (part of Meyle+Müller Group)Pforzheim
Senior Success Director | member of the board
03.2021 - 06.2022
Job overview
- International Business
- PIM/DAM and Project Sales and Key-Accounting
- Senior Stake-holder Management
- Strategic Business Development.
Meyle+Müller GmbH+Co.KG/apollon GmbHPforzheim
Prokurist, General Manager
12.2012 - 03.2021
Job overview
- Team Leadership and Goal Setting, Disciplinary Responsibility for 8 Employees
- Strategic Business Development and Management, e.g.
- APAC
- Developing Customer Visions and Expansion
- New Sales und budgeting international.
Meyle+Müller GmbH+Co.KGPforzheim
Production group leader and production supervisor
01.2012 - 12.2012
Job overview
- Production group manager and production supervisor
- Comprehensive customer support and coordination
- Personnel responsibility for 16 employees Process optimization
- Quotation processing
- Capacity planning
- Quality control
- Workflow optimization.
Meyle+Müller GmbH+Co.KGPforzheim
Deputy Production Manager
01.2010 - 12.2011
Job overview
- Deputy Production Group Manager and Production Supervisor
- Personnel management
- Capacity planning
- Image editing.
Meyle+Müller GmbH+Co.KGPforzheim
Operator and production supervisor
08.2008 - 12.2009
Job overview
- Operator and production supervisor Reproduction work
- Customer service.
The Bellingham HeraldBellingham
Graphic designer, shift supervisor
01.2008 - 06.2008
Job overview
- Design of layouts and advertisements
- Planning and designing special editions
- Concept development for 'fresh' advertising.
Education
Whatcom Community CollegeBellingham, United States
Successful completion of the courses from History of photography, English Academic Writing, English vocabulary/reading
06.2008
University Overview
Artes Code GbR Anja Bittermann & Oliver KreiszStuttgart, Germany
Ausbildung zum Mediengestalter Digital- und Print from Digital & print media designer with distinction+ accelerated program
07.2007
University Overview
Heinrich-Wieland-SchulePforzheim, Germany
Fachhochschulreife und Technischer Kommunikationsassistent from Technical college entrance qualification and technical communications assistant
07.2005
University Overview
Heinrich-Wieland-SchulePforzheim, Germany
Mittlere Reife mit Elektrotechnik from Secondary school diploma with electrical engineering
09.2000
University Overview
Skills
- Microsoft Office and Adobe Suite
- Google Workspace
- Salesforce and HubSpot
- Project management tools
- Collaboration software
- Data visualization tools
- Digital customer success
- Strategic business development
- Stakeholder management
- Team leadership
- Effective negotiation
- Cross-functional collaboration
- Executive communication
- Team building and motivation
- Culture transformation
Awards
Awards
- 2025 most Creative CS Leader Award, Customer growth award '25 recognition in the fields of: Leader of the year, Digital champion of the year, Customer Success Successful completion of the courses.
- Management of the year
Languages
English
Proficient (C2)
C2
German
Native
Native
French
Elementary (A2)
A2
Accomplishments
Accomplishments
2025 most creative CS LeaderAffiliations
Affiliations
Volunteer helper as organizer of fundraising campaigns, including managing events with up to 500Goldkinder Stuttgart Committee
References
References
References available upon request.Timeline
Senior Director Customer Success
Spryker Systems GmbH
06.2022 - Current
Senior Success Director | member of the board
apollon GmbH (part of Meyle+Müller Group)
03.2021 - 06.2022
Prokurist, General Manager
Meyle+Müller GmbH+Co.KG/apollon GmbH
12.2012 - 03.2021
Production group leader and production supervisor
Meyle+Müller GmbH+Co.KG
01.2012 - 12.2012
Deputy Production Manager
Meyle+Müller GmbH+Co.KG
01.2010 - 12.2011
Operator and production supervisor
Meyle+Müller GmbH+Co.KG
08.2008 - 12.2009
Graphic designer, shift supervisor
The Bellingham Herald
01.2008 - 06.2008
Whatcom Community College
Successful completion of the courses from History of photography, English Academic Writing, English vocabulary/reading
Artes Code GbR Anja Bittermann & Oliver Kreisz
Ausbildung zum Mediengestalter Digital- und Print from Digital & print media designer with distinction+ accelerated program
Heinrich-Wieland-Schule
Fachhochschulreife und Technischer Kommunikationsassistent from Technical college entrance qualification and technical communications assistant
Heinrich-Wieland-Schule
Mittlere Reife mit Elektrotechnik from Secondary school diploma with electrical engineering