Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Work Availability
Quote
Languages
Websites
Timeline
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Padmavathi Mohan

Padmavathi Mohan

System Administrator
Breisach am Rhein,Baden-Württemberg

Summary

Knowledgeable system administration professional current with latest trends and technical updates available. Known for effective software licensing management and SAAS subscriptions to meet budgets and reduce costs. Excellent track record of response to system problems and data management challenges. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 9.5 years of progressive IT experience.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

System Administrator

Trimble Information Technologies
Chennai, Tamilnadu
07.2015 - Current
  • System Administrator with over 9+ years of successful experience in support with solid hands on experience with a variety of operating systems, primarily Microsoft Windows 10 and Apple OS X and Linux (Cent OS & Ubuntu).
  • Providing technical support to end-users (multiple- Region) in areas of hardware, software applications, mobile devices, and network connectivity.
  • Strong customer service and support skills.
  • Taking ownership of request and incident resolution, status and tracking of individually assigned tickets, as well as complete tasks including ticket handling, prioritization and escalations.
  • Account creation/termination using Windows AD, AWS, Microsoft Exchange and GSuite.
  • Closely work with network and system teams for new office Setup, migration and major site related issues.
  • Identifying access Point, DHCP, DNS related issues and route to next level team.
  • Assisting users on AWS Workspace (VDI) setup and troubleshooting.
  • Identifying the root cause of the hardware issue and replacing the parts on Apple Macintosh & Dell machines. VOIP Phone configuration.
  • Managing organization Google account. Network related troubleshooting. Voice/Data port activation.
  • Security: Enforcing Passwords and Remotely wiping devices and securing lost/stolen devices .
  • OpenVPN, Cisco Any Connect VPN and Pritunl configuration.
  • Web Client and VPN certificate generation.
  • Managing Cloud based backup tool crashplan (Local Storage backed up to Cloud) and Spanning Backup (G Suite Backup) .
  • Tools:
  • Ticketing Tool (ITSM) - Jira, Fresh service, Trimble and Infosys ticketing tool.
  • Monitoring Tool - Solarwinds, GSuite status dashboard, OKTA status dashboard.
  • SSO- OKTA, SAML.
  • Productivity Tools- MS O365 Suite , G SUITE , AWS.
  • VPN- Cisco Any Connect, OpenVPN, Pritunl.
  • MDM- Parallels MAC Management, SCCM, Google Mobile Management.
  • Softphone - 8*8 Virtual Office, Cisco IP Communicator, Lync.
  • Data Recovery - CrashPlan, Spanning Backup.
  • Remote Tools- RDP, Teamviewer, Apple remote desktop, Logmein, Chrome Remote Desktop.

System Engineer

Infosys
Chennai, Tamilnadu
12.2011 - 06.2015
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated over 1000 + employees.
  • Acquired and maintained knowledge of product offerings, current support policies and methods of support delivery to provide technically accurate solutions to users.
  • Troubleshoot potential problems and eliminated before issues escalated or cascaded.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices and software to set up work stations for employees.
  • Supervised technical support staff service operations and assisted with maintenance advisory.
  • Cultivated procedures and standards for system monitoring, investigation and maintenance.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions for users quick support .
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Education

Bachelor of Science - Computer Science

Madras University
Chennai
06.2008 - 04.2011

Skills

    Program installations

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Accomplishments

Star Performer of the team of 11 .

Participated in Hackathon.

  • Trimble driven technical competition for innovation.

Certification

ITIL

Interests

I am Mad At Dance !!

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your future is created by what you do today, not tomorrow
Robert Kiyosaki

Languages

German
Intermediate (B1)
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

ITIL

03-2017

System Administrator

Trimble Information Technologies
07.2015 - Current

CloudU certificate

06-2013

System Engineer

Infosys
12.2011 - 06.2015

Bachelor of Science - Computer Science

Madras University
06.2008 - 04.2011

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Padmavathi MohanSystem Administrator